Life & Annuity Operations - TM/ TL / SME / SPE

Job Title: Team Manager / Team Lead / SME / SPE – Life & Annuity Operations

Job Summary

We are hiring across multiple levels (Team Manager, Team Lead, SME, and SPE) within Life & Annuity Operations. This role supports end -to -end processing across Death Claims, Payouts, Annuitization, Policy Servicing, and Surrender/Liquidation functions. Depending on the level, responsibilities range from transaction processing and subject matter expertise to team leadership and strategic oversight.

Core Functional Areas

• Death Claims Processing (Life & Annuity)
  
• Annuity Benefit Payments & Continuation
  
• Annuitization & Liquidation
  
• Payout Processing & Terminal Funding
  
• Pension & Retirement Benefits (401(k), 403(b))
  
• Policy Servicing & Benefit Maintenance
  
• Partial/Full Surrenders & Withdrawals
  
• Regulatory Compliance (Taxation, Reg 60, Disclosures)
  

Role -Based Responsibilities

1. Team Manager

• Lead multiple teams across functions within Life & Annuity operations.
  
• Own end -to -end delivery, SLA adherence, and operational excellence.
  
• Drive strategy, process improvements, and stakeholder engagement.
  
• Manage escalations, risk, compliance, and audit readiness.
  
• Mentor Team Leads and build leadership pipeline.
  

2. Team Lead

• Manage a team handling death claims, payouts, or servicing processes.
  
• Ensure daily operations meet SLA, quality, and productivity targets.
  
• Handle complex cases and provide guidance to team members.
  
• Support training, performance management, and reporting.
  
• Act as a bridge between Team Manager and operations team.
  

3. Subject Matter Expert (SME)

• Act as the go -to expert for process knowledge and issue resolution.
  
• Support complex transactions in:
  • Death claims processing
    
  • Annuitization and benefit calculations
    
  • Pension and payout processing
    
  • Surrenders and liquidation
    
• Conduct quality checks and ensure compliance with regulations.
  
• Assist in training, knowledge transfer, and process documentation.
  
• Drive process improvements and support audits.
  

4. Senior Process Executive (SPE)

• Perform end -to -end transaction processing with high accuracy.
  
• Handle:
  • Death claims intake and processing
    
  • Benefit payments and continuation
    
  • Policy servicing updates
    
  • Partial/full withdrawals and surrenders
    
• Ensure adherence to SLAs, compliance, and documentation standards.
  
• Escalate discrepancies and support issue resolution.
  
• Maintain data accuracy and process integrity.
  

Requirements

Required Skills & Experience

• Experience in Life & Annuity / Insurance / Financial Services.
  
• Strong knowledge of:
  • Death claims and benefit payments
    
  • Annuities and annuitization
    
  • Pension products (401(k), 403(b))
    
  • Surrenders, withdrawals, and payouts
    
• Understanding of regulatory and taxation requirements.
  
• Analytical and problem -solving skills.
  

Level -Based Experience Guidelines

• SPE: 1–3 years of relevant experience
  
• SME: 3–6 years with strong domain expertise
  
• Team Lead: 5–8 years with team handling experience
  
• Team Manager: 8+ years with multi -team leadership experience
  

Key Performance Indicators (KPIs)

• SLA adherence and turnaround time
  
• Accuracy and quality
  
• Productivity metrics
  
• Compliance and audit performance
  
• Customer satisfaction
  

Preferred Qualifications

• Bachelor’s degree in Finance, Business, or related field
  
• Experience in Life & Annuity domain
  
• Lean / Six Sigma certification (preferred)