Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Job Description:
• Must have the ability to setup several servers on Linux Operating Systems.
• Must understand Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.)
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets
Roles & Responsibilities:
• Manage the ticket until resolution is achieved.
• Responsible for data gathering, troubleshooting, performing a full analysis of the issue.
• Interact with several verticals within the organization
• Escalate the issue if not resolved to GPS Team
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Mandatory Skills: Enterprise Tech Support- Level 1
Experience: 1-3 Years
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!