Live Ops Executive

• Craft seasonal offers and plan liveops events for Crossword players based on the yearly event calendar.
  
• Build and manage localized communities on platforms such as Discord, WhatsApp, Reddit, Facebook Groups.
  
• Set up and manage the liveops cadence, ensuring timely in-game and out-of-game communications.
  
• Design and execute in-app communications, push notifications, and campaigns tailored to player segments.
  
• Monitor engagement metrics, sentiment, and overall community health to identify growth and retention opportunities.
  
• Organize player interviews, capture insights, and feed them into product, growth, and go-to-market strategies.
  
• Monitor app store reviews and deliver structured player sentiment reports to internal teams.
  
• Track, resolve, and escalate player issues through the support system while ensuring players feel valued and heard.
  
• Drive commercial focus by optimizing ARPDAU, conversion rates, and monetization from events/offers.
  
• Apply data-driven decision making by actively using KPIs to guide and improve execution.
  
• Ensure cross-functional collaboration for the liveops initiatives with Product, Design, Engineering, Art, and Analytics teams.
  
• Apply segmentation to tailor offers and communications to the right players at the right time, through the right channels.
  
• Oversee player lifecycle management across onboarding, engagement, conversion, reactivation, and churn prevention.
  
• Run A/B tests and use insights to continuously improve campaigns and liveops strategies.
  
• Hire, mentor, and build a team of LiveOps Executives to scale live operations and ensure consistency across games.
  

Requirements

• 4-5 years of experience driving player engagement in gaming businesses.
  
• Proven experience in liveops, community management, or social media operations.
  
• Strong skills in planning and executing live events, localized campaigns, and push notification strategies.
  
• Ability to identify, track, and act on KPIs related to retention, monetization, sentiment, and community health.
  
• Excellent written and verbal communication skills.
  
• Experience using AI tools to analyze performance and improve campaign outcomes.
  
• Familiarity with modern communication platforms and ability to design engaging, market-specific player experiences.
  
• Demonstrated ability to collaborate cross-functionally and channel player insights into product and growth strategies