LiveOps Co-ordinator

Role Overview: As a LiveOps Co-ordinator at Side, you will be responsible for managing and executing live operations tasks to ensure smooth and engaging player experiences. This includes coordinating events, offers, and in-game content updates, working collaboratively with cross-functional teams to deliver high-quality live game content.

Responsibilities

• Build, plan, execute and implement offers, events, cosmetic content, and other live content
• Provide live service excellence to our players
• Collaborate with PMs, Content Designers, QV, marketing, production, and other LiveOps Coordinators to ensure that our content releases, event pacing and communication meet the highest standards
• Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers
• Handling TIDs and localization
• Configuration of live events
• Detailed documentation of events and campaigns
• Communication with PMs, Designers, DDs, artists and the rest of the team

Skills

• Attention to detail & highly organized
• Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines
• Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly
• Excellent oral and written communication skills
• Passionate about games, what keeps players engaged, and what causes them to spend
• A keen interest in F2P games, or a willingness to get familiar with the space
  

Experience

• LiveOps experience of 4 to 5 years in a gaming industry is mandatory
• Cross-Disciplinary Collaboration
• Knowledge or willingness to learn tools like JIRA, Excel

What we offer:

• The opportunity to join our growing business at an exciting time.
• Dynamic and entrepreneurial culture.

Who we are:

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.  

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.  

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.   

For more information, visit www.side.inc.