LMS Admin

Are you looking for a new challenge in 2019, working within a fast-growing, NASDAQ global technology company, where you will be highly rewarded and recognized for your achievements?

About Everbridge:

Everbridge are committed to keeping people safe and businesses running. Faster! Founded in 2002 in the aftermath of the tragic event of 9/11, Everbridge’s mission is keeping people safe amid critical situations. Our Critical Event Management solutions are used by over 4,000 organizations, protecting over 500 million people globally. Our team of 500+ dedicated employees make a difference during the most difficult times and challenging situations.

About the Company

Our people ,solve problems. Our product saves lives. Our purpose: to keep people safe and businesses running.

Headquartered in Boston with global offices in London, Munich, Paris, Oslo, Stockholm, Singapore and India, our dedicated team of 900+ employees supports over 3,800 global customers a day in their most crucial moments. During critical business events, public safety threats, and man-made or natural disasters, our software provides critical event management capabilities and communication applications to quickly and reliably deliver location aware, contextual notifications to millions of people. As a company with a culture that is committed to “Making a Difference,” we are proud to serve 8 of the 10 largest U.S. cities, 9 of the 10 largest U.S.-based investment banks, all 25 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. Everbridge´s presence in India is substantial, following the acquisition of UMS earlier this year, further cementing the preceding 10- year UMS footprint in our India location.

What we are looking for :

LMS Admin

As a Learning Management System Administrator, you will be providing support

to all Everbridge Learners. On a daily basis, the LMS Admin will focus on the

customer learning experience, customer service and the operational

performance and system management of the Everbridge University. To be

successful in this role you must be organized, motivated, customer focused,

have good interpersonal skills, a self-starter as well as a self-learner, and possess good system problem-solving skills.

Responsibilities:

• Collaborate with the Customer Learning team to build a superb learning experience for both employees and customers


• Provide daily support to learners and their organizations


• Troubleshoot and resolve technical issues with the LMS


• Manage user roles and permissions: activate, deactivate, enroll, etc.


• Build and maintain a well-organized content data structure


• Upload, beta test, and launch modules, courses, and learning paths


• Create standard and custom completion reports for customers


• Report on learner feedback to continuously improve the learner’s experience.


• Assist with other projects related to customer learning and communication events


• Cross train colleagues/customers in the use of LMS

Requirements:

• 2-4 years of experience in a customer-facing role, with a BS/BA


• Experience with the administrative functions of learning management software and/or open source software


• Technical knowledge in PC, networks, web browsers, application in Saas vs. on-premise required


• Strong attention to detail and editing skills, as well as the ability to multi-task under pressure.


• Able to prioritize, organize, and manage multiple tasks, act independently and exercise good judgment


• Ability to work well with customers and team members


• Excellent written, oral communication, and presentation skills.


• Familiarity with Adobe Creative Cloud applications preferred