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The following is a non-exhaustive list of responsibilities and areas of ownership of the Quality Manager:
· Supports the coordination, planning, and execution of LQA including processes related to arbitration, escalation, and ensures results from resources for preventative and correction actions.
· May own a portfolio of designated accounts regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining documentation.
· May support the development of new processes and assess current processes to lead and drive process improvements.
· Is responsible for completion of tasks & responsibilities within the assigned functional group
· May be managing a team or a group of external resources
· Analyzes data on quality and vendor performance, produces statistical quality reports and creates related documentation on RCA, QIP and CAPAs.
· May perform Content Type Analysis and coordinate test translations
Training and support
· Designs, provides, coordinates and/or supports the delivery of trainings to internal and/or external resources.
Analytics, Reporting, Knowledge and Asset Management
· May contribute to preparation of presentation for QBRs or other Quality initiatives.
· May manage, analyze data or create reports related to performance, trends, and other statistical quality reports.
· May maintain language assets, especially terminology management
· May own design and setup of quality framework
· May be the main PoC for external resources, i.e. freelancers, operating as part of the Quality team
· May supervises, coaches, and mentors other members of the Quality team.
Communication:
· Organizes and hosts meetings with different stakeholders as applicable.
· Acts as consultant on language quality issues.
· Participates in global quality initiatives as required.
· Collaborates and coordinates across all Quality Focus areas as required
Confident in managing communication with a team of Project Managers.
Confident in managing the client-facing communication.
Skills & Knowledge
- Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
- Experience with main CAT tools, i.e., Passolo, Phrase, etc.
- Knowledge of Passolo QA check, X-bench and/or other Language QA tools required
- Demonstrates good negotiation skills and situational awareness
- Detail oriented and process driven
- Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables
- Takes initiative and ownership to get the job done while being a team player
- Understands the importance of SMART objectives
- Understands the need to share knowledge, build successors and does not hold back upcoming talent
- Results driven work ethic with high Energy and Enthusiasm levels
- Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Ability to adapt in changing work environment.
- Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others
Experience
- Experience and proven track record in Localization Vendor, Language or Quality Management
- Management or Quality Management specifically (>4 years)
- Working experience in an ISO quality certified translation company may be required
- Experience in Agile Methodology and/or Lean Six Sigma is an advantage
- Fluent in English (both written and spoken); an additional language at a fluent level (both verbal & written) preferred
Education:
Master’s Degree and experience in the industry in lieu of Master’s Degree acceptable. Fields: Linguistics, Foreign Languages, Modern Languages, Translation, or related fields.
Job Reference: #LI-JC1
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