Logistics Manager

ROLE: Logistic Manager

Location- Bangalore

Experience required- 3-5 Years

Role and Responsibilities:

The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore. 

Key Responsibilities:

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  Customer Escalations:

  
  


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  Follow up and resolve customer escalations via email.

  
  


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  Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.

  
  


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  Team Management:

  
  

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  Manage, train, and develop support staff to ensure high performance and professional growth.

  
  


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  Manage the Logistics Coordinator team to ensure smooth operations and effective communication.

  
  


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  Control attrition rates among delivery helpers through effective team engagement and support.

  
  


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  Warehouse Coordination:

  
  

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  Coordinate with the warehouse team to address and resolve errors and cancellations.

  
  


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  Ensure efficient and timely processing of orders and returns.

  
  


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  Order and Route Planning:

  
  

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  Develop alternative order plans in case of in-transit cancellations.

  
  


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  Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.

  
  


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  Control route adherence and in-route cancellations to maintain delivery schedules.

  
  


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  Vendor and Cost Management:

  
  

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  Manage vendor agreements to ensure cost efficiency and reliable service.

  
  


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  Negotiate and maintain cost-effective logistics solutions with vendors.

  
  


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  Vehicle and Manpower Planning:

  
  

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  Plan and ensure the availability of vehicles required for deliveries.

  
  


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  Develop and implement manpower and daily task planning to meet operational needs.

  
  


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  Process Improvement:

  
  

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  Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.

  
  


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  Monitor and control in-transit damage and develop strategies to minimize occurrences.

  
  


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  Repair and Installation TAT Control:

  
  

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  Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).

  
  


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  Escalation Handling:

  
  

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  Handle escalations effectively and ensure a systematic approach to resolving issues.

  
  


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  Conduct RCA and implement actionable plans to prevent recurrences.

  
  

Qualifications:

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  Bachelor's degree in logistics, supply chain management, business administration, or a related field.

  
  


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  Proven experience in logistics management or a similar role.

  
  


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  Strong leadership and team management skills.

  
  


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  Excellent communication and problem-solving abilities.

  
  


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  Proficiency in logistics software and Microsoft Office Suite.

  
  


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  Ability to work in a fast-paced and dynamic environment.

  
  


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  Strong organizational and multitasking skills.