M8840: Manager Operations

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

City:

Posting Close Date:

Job Family:

Grade-12

Job Location- Noida & Gurugram

Position Summary

Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. Responsible for the strategic management of assigned resources, departments, or locations, ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards. Implements effective processes and procedures to drive consistency and efficiency in operations, aligning all activities with organizational goals and regulatory mandates.

Key Responsibilities

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practices implementation
• Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programs and people development strategies
• Manage departmental budgets effectively, optimizing costs while staying within agreed parameters.
• Build effective network relationships within the team and with key stakeholders (including Health & Safety and Regulatory Compliances) to achieve optimal business outcomes. 
• Manage vendors and facilities effectively to run operations.

Qualifications:

• Minimum Graduate. Master’s degree in business administration, or a related field preferred
• For Individual Contributors (FedEx employees) AiM certification is mandatory

Experience:

• Min 3 to 5 years of experience of managing teams
• Industry experiences preferred

Skills:

• Leadership Skills
• Planning & Organizing Skills
• Judgement & Decision-Making Skills
• Presentation Skills
• Analytical Skills

Competencies:

• Accountability and Adaptability
• Business and Customer Focused
• Communication and Collaboration
• Innovation and Critical Thinking
• Leadership and Influence
• Confidentiality and Integrity             

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills