Manager, Accounting Services

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.


• Accountable for program management functions.


• Assists other associates in achieving goals.


• Manages performance appraisals and pay reviews.


• Manages training for 3 or more employees.


• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.


• Manages professional employees and/or supervisors.


• Adapts plans and priorities based on resource and operational challenges.


• Acts based on policies, procedures.


• Receives guidance from managers.


• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise. 


• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.


• Influences the team’s ability to meet quality, volume, and timeline targets.


• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.


• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.


• Supports problem solving across an organizational matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Serves as point of contact and a mentor for resolving complicated issues related to accounting.


• Provides day-to-day leadership to team members.


• Organizes training and refresher sessions for the team.


• Prepares a training and developmental plan for all team members.


• Supports recruiting, staffing, training, and onboarding processes.


• Assists with performance management processes.


• Completes performance evaluations for assigned staff.


• Identifies and mitigates risks/issues that are potential bottlenecks to the process.


• Performs other duties as assigned.


• Complies with all policies, procedures, and standards.