Manager Client Service - Events

At Éclat Media Worldwide Private Limited, we deliver exceptional event experiences by combining creativity, strategic thinking, and flawless execution. We are looking for a Manager Client Service - Events to manage client relationships and oversee the event projects, and ensure seamless execution from concept to completion. This role is ideal for someone with a proven track record in client servicing and event management, ready to take on leadership responsibilities within a dynamic, fast-paced environment.




Client Relationships




• Serve as the primary point of contact for clients throughout the planning and execution of events.


• Build and maintain strong, trust-based client relationships by understanding their needs and delivering consistently.


• Participate actively in client calls, meetings, and briefings, clearly communicating progress and gathering feedback.


• Understand the client’s brand, event objectives, and expectations to provide strategic and relevant solutions.


• Respond promptly to client requests and anticipate needs, limiting the need for senior team intervention.


• Gather post-event feedback to assess client satisfaction and identify opportunities for future collaboration.




Creative




• Support development of creative concepts by communicating client objectives and expectations clearly to internal teams.


• Collaborate with creative and production teams to ensure alignment with the client’s brief and brand.


• Offer creative suggestions to enhance the event experience—e.g., themes, entertainment, technology integration.


• Review creative outputs to ensure they meet client requirements and Éclat’s quality standards.


• Present and confidently articulate creative proposals to clients, incorporating feedback constructively.


• Champion creative excellence by suggesting new ideas and formats that distinguish Éclat’s offerings.

Delivery




• Coordinate internal and external stakeholders to manage planning, logistics, operations, and execution.

• Prepare and maintain detailed event timelines, schedules, and project trackers.


• Take ownership of assigned projects, ensuring timely and budget-compliant delivery.


• Ensure that all vendors and partners are briefed accurately and managed effectively throughout the project.


• Troubleshoot issues in real-time, ensuring contingency planning and smooth execution on event day.


• Ensure that Contact Reports are generated and shared promptly after meetings and discussions.


• Collaborate with production, operations, and finance teams to manage vendor contracts, payments, and reconciliations.


• Support the creation of post-event reports and evaluations, highlighting key successes and learnings.




People




• Collaborate cross-functionally with internal teams including creative, production, and operations.


• Maintain open, respectful communication across departments and teams to ensure seamless execution.


• Participate in team meetings and contribute to discussions with observations and suggestions.


• Support and learn from senior team members while gradually taking ownership of tasks and responsibilities.


• Seek regular feedback from reporting managers to support professional development.




Business Development




• Assist senior client service team members in preparing for pitches, proposals, and client presentations.


• Support the development of proposals in response to RFPs and new business opportunities.


• Educate clients about Éclat’s services and capabilities to encourage up-selling and crossselling.


• Identify potential opportunities for organic growth from existing accounts and share insights with managers.


• Represent Éclat professionally in all client interactions and contribute to a positive agency image.