Manager - Cluster Core Operations

Role

TM - Core Operations

Function / Department

Network - Core

Location

Across India

Job Purpose

To manage the Core ( CS Voice Core incl IMS ) operations and rollout at circle level. This role includes managing NLD nodes, 3rd party VAS nodes { IVR, OBD, IBD, and Hub nodes like DND} and enterprise support like Prutech – Flipkart, IOCL, Could telephony service, S2C hardware support operational activities. to support SNOC and COG, Support to RA & Business to deliver so superior quality services at the circle.

 *Network Element Types involved (as per deployment, circle specific).

CS Core : MSS, GCS, MGW, GMGW, SPS, STP, HLR,ONE NDS, ( Nokia {MSS, GCS, HLR} , ZTE{MSS, GCS, HLR} and Huawei {GCS and  SPS}  Nodes).

VoLTE : Huawei  and Nokia IMS ( incl SBC, CFX, TAS, IBCF and BGCF)

3rd Party Servers: S2C hardware, DND comviva hardware,

Key Result Areas/Accountabilities

• Responsible for Core KPI management


• Define & execute operations model to handle customer issues, project support & CXX management


• Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG


• Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs


• Close coordination & working with various OEMs, vendors, SNOC & Corporate teams


• Ensuring Core services uptime & availability as per KPI thresholds


• Managing partners and driving partners to ensure delivery timelines are met


• Support spares, backup & MTX infra management for Core function


• Project governance & support


• Action plan & closure of periodic review meeting points with various functions & stakeholders


• Engagement with cross functional teams to innovate, influence &  achieve team goals


• Ensuring strict Process adherence & optimization for Core function


• Reporting & performance management for Core function

Core Competencies, Knowledge, Experience

• Experience in Data networks & IP technology is a must


• Experience in operations for Core in Network department


• Knowledge across various domains in PS Core, Volte, IP, MPBN, Cloud & VM technology etc. preferably in Ericsson & Cisco Core


• Knowledge of Cloud architecture


• Experience in handling Core projects


• Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable

Must have technical / professional qualifications

• BE or any equivalent technical qualification, management certification will be a plus


• Certification in any software skills or system Admin will be an added advantage


• Strong understanding of PS Core call flows and various systems


• Hands on experience in handling large scale PS Core operations


• Experience in handling various processes like incident, fault, change, performance management is a must


• Project management experience


• Experience in handling reviews & management reporting


• Must have good analytical & presentation skills

Years of Experience

5+