Manager, Collections

Truevantage Business Services India Pvt. Ltd.

Position Description

Job Title: Manager Collections

Reports to: Director – Accounting & Finance

Location: Gurugram, India

About Us

Crete Professionals Alliance (“Crete PA”) was founded in June 2023 to partner with and drive growth in accounting and professional services firms across the United States. We are a growing professional services business focused on the Accounting industry, with teams and operations across multiple locations in the United States and India. As of January 2025, Crete PA is equivalent to a top 40 US accounting firm in revenue terms, and we aspire to be a Top 25 firm equivalent business in the near future. Crete PA is owned by ZBS Partners - a US headquartered investment vehicle that manages over $500mm in assets, founded by two partners with a strong track record building platforms in various industries, along with strategic investors Thrive Capital and Bessemer Venture Partners.

Position Summary

As a Manager Collection – you will be responsible for Managing & Supervising the team of collection analyst. Results-driven and detail-oriented Collections Manager with over [12+ years] of experience in overseeing and optimizing accounts receivable and debt recovery processes. Proven expertise in developing effective collection strategies, managing high-performing teams, and maintaining compliance with regulatory standards. Skilled in analyzing delinquency trends, negotiating with clients, and collaborating cross-functionally to improve cash flow and reduce bad debt. Adept at using collection software and CRM systems to track performance and enhance operational efficiency. Recognized for strong leadership, conflict resolution, and the ability to drive consistently results in high-pressure environments. Apply payments to ERP, Reporting, DSO Improvement strategies, specializing in the use of NetSuite ERP for tracking and managing collections activities etc.

Key Responsibilities:

- Manage and collect outstanding accounts receivable from US clients.

- Manage Ageing for customers (Debtors)

- Sending emails with complete details of outstanding to the clients.

- Manage report for all the cash receipts.

- Apply payment as per remittance and client instruction.
- Ensure timely and accurate processing of payments.
- Maintain and update records of all collection activities.
- Analyze and report on unapplied payments.
- Collaborate with internal teams to resolve any billing and payment discrepancies.
- Handling dispute management experience.

Requirements:

- Minimum 12+ years of experience in Accounts Receivable/Collection.
- Commerce background, MBA.
- Proven experience in US Collections.
- Strong working knowledge of AR and Reporting
- Excellent communication and negotiation skills.
- Proficiency in relevant accounting software and MS Office.

• Proficiency in accounting software, specifically Oracle Netsuite and advanced Microsoft Excel skills.

• Strong understanding of US GAAP and financial reporting requirements.

• Exceptional analytical, problem-solving, and organizational skills.

• Excellent communication and interpersonal skills.

• Team Handling Experience 4 years +

• DSO

• AR aging, AR Reserves, Write offs, Invoicing, O2R Process, Bad Debts.

Work hours: Since this role interfaces directly with US based colleagues and counterparts, it will require working between 2 pm and 12 am IST

Crete Professionals Alliance (including its subsidiaries) is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.