Manager - Collections

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Manager - Collections for Noida (India) location.

Job Summary

We are seeking result-oriented Collections resource for North region for field collection. The role involves maintaining customer relationships, ensuring timely recovery of outstanding dues, and minimizing delinquency rates. The ideal candidate should possess strong interpersonal skills, and the ability to handle field operations effectively.

• Ensuring optimal collection results with timely submission of invoices and tracking the movement as per customer payment process.
• Collaboration with internal stakeholders such as revenue, sales, operations to streamline processes and resolve complex cases. Coordination with revenue team to facilitate closure of billing gaps (including Reco) for expediting processing of payments. Coordination with sales team to pursue and push for closure of pendency that are to be led by sales for closure.
• Coordination with sales team to pursue and push for closure of pendency that are to be led by sales for closure.
• Assessing potential risks associated with debt recovery.
• Regular one-to-one meetings with customers and developing PR skills with customer.
• Adhering to payment collection goals and DSO targets
• Applying collection policies and procedures to avoid excessive outstanding credit.
• Focus on Maintaining Good Client relationship.
• Timely escalations on overdue accounts.
• Following deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Managing North territory (including any new market within the same region); thus, one should be open for travel.

Requirements:

• Bachelor’s degree in finance, accounting, or a related field.
• Proven experience in Field Collection with 9-10 years’ experience.
• Should be well versed with Local languages and is open for travel.
• Experience with accounting software such as Tally and General Ledger and advanced knowledge of MS Excel.
• Excellent Verbal and written communication, negotiation and problem-solving abilities.
• Knowledge of regulatory requirements and legal frameworks related to debt recovery.
• Ability to work on strict deadlines.

• Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage
• Flexible and supportive working environment
• Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs
• Subsidized Meal
• Training & Development
• Internal Mobility
• Competitive salary and Allowances
• Highly engaged, collaborative, and transparent work culture
• Constant skill upgradation by learning and career advancement opportunities in a high-growth environment
• Annual health checkup.
• Global Mobility Program/Opportunities.
• Engaging Rewards & Recognition programs
• Attractive Incentives