Manager, Collections

Job Title: Manager – I, Collections

Location: Mumbai
Timings: 11:00 PM – 8:00 PM

About the Role

We are looking for a proactive Manager – I (Collections) to manage end-to-end collections activities while directly leading a team of 4–5 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.

Key Responsibilities

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  Manage and supervise a team of 4–5 collections associates, ensuring achievement of individual and team-level collection targets.
  
  

  
  


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  Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.
  
  

  
  


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  Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.
  
  

  
  


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  Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.
  
  

  
  


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  Handle escalated customer cases and support complex negotiations.
  
  

  
  


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  Ensure accurate maintenance of collections data, MIS, and reporting dashboards.
  
  

  
  


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  Coordinate with Credit, Legal, Finance, and Sales teams for dispute resolution and recovery actions.
  
  

  
  


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  Ensure strict adherence to regulatory, legal, and internal compliance guidelines related to collections.
  
  

  
  


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  Support initiation of legal actions and follow-ups with external counsel when required.
  
  

  
  


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  Identify gaps in processes and recommend improvements to enhance recovery efficiency.
  
  

  
  

Key Skills & Competencies

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  Strong team management and people-development skills
  
  

  
  


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  Solid understanding of collections, receivables, and credit risk management
  
  

  
  


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  Effective negotiation, communication, and stakeholder management abilities
  
  

  
  


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  Analytical skills with hands-on experience in MIS and reporting
  
  

  
  


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  Proficiency in MS Excel and collections/CRM systems
  
  

  
  

Qualifications & Experience

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  Bachelor’s degree in Commerce, Finance, Business Administration, or a related field
  
  

  
  


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  4–6 years of collections experience, with minimum 2–3 years managing a team of 4–5 members
  
  

  
  


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  Experience handling escalations and compliance-driven collections is preferred

  
  


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  Preferred from B2B collections