Manager Customer Delight (Enterprise Sales)

This role is for one of the Weekday's clients

Salary range: Rs 2000000 - Rs 4000000 (ie INR 20-40 LPA)

Min Experience: 4 years

Location: Bengaluru

JobType: full-time

The Manager Customer Delight is a hybrid role combining high-level Strategic Sales with Relationship Management. You will be the face of our client to our most valued enterprise clients. Your goal is not just to close a sale, but to design a "Delight Experience" by understanding complex technical needs and delivering turnkey AV solutions that transform how our clients communicate.

Key Responsibilities

1. Strategic Business Development

• Identify & Target: Proactively identify and map Large Enterprise clients across multiple sectors such as IT, Healthcare, Government, Education, and Hospitality.
• Consultative Selling: Conduct effective cold calls and live demonstrations, converting complex client needs into value-driven AV solutions including Auditoriums, Experience Centers, and Control Rooms.
• Pipeline Management: Maintain a robust sales pipeline and provide accurate forecasts to the Strategic Head by utilizing data-driven market insights.

2. Technical Solutioning & Quoting

• BOQ Excellence: Collaborate with the Professional Services team to review Bills of Quantities (BOQ), ensuring that each solution is technically robust and commercially viable.
• Accurate Documentation: Prepare high-quality presentations, price quotations, and tender documents, ensuring strict version control of all revised quotes and records.
• Inventory Coordination: Liaise closely with the warehouse team to understand stock availability and adjust sales strategies accordingly based on equipment inventory.

3. The "Delight" Factor (Relationship Management)

• Client Advocacy: Act as the primary contact for both new and existing accounts, performing regular site visits to uncover upselling opportunities and secure repeat business.
• Financial Oversight: Oversee the entire "Order-to-Cash" process, monitor Purchase Orders (POs) diligently, clarify terms when needed, and coordinate with Accounts Receivable to ensure timely payment collections.
• After-Sales Coordination: Follow up on post-installation service requirements to guarantee optimal solution performance, nurturing long-term client loyalty and brand advocacy.

Desired Skills & Experience

• AV/IT Expertise: 4-10 years of proven success in B2B solution sales within the AV, IT, or Networking sectors.
• Extensive Network: Established network of clients and referrals within the Bangalore/India enterprise market.
• Strong Closing Ability: Demonstrated track record of closing high-value deals in competitive settings.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with C-suite executives.
• Adaptability: Rapid learner of emerging AV technologies (such as Lighting, Control Systems, Unified Communications) and skilled in adapting to changing market trends.

Skills

Sales