Manager, D&T Delivery Finance

Manager, D&T Delivery Finance Working closely with the Chapter Lead, they define service strategies, oversee vendor contracts, and ensure high-quality service delivery in a complex global environment. You are accountable for the delivery of the ECC & Treasury, S/4HANA (and related) services. You are owner of the Service contracts with the key service providers and accountable for the delivery of these services by this service provider. You are responsible for proper decisions and mitigations in case of service critical issues. You are responsible for the service content, references, dependencies, and availability of up-to-date service descriptions. You participate in development of business recovery, disaster recovery and continuity plan to deliver system availability, reliability, stability of services to meet agreed service levels. You over-see the identification, management and resolution of incidents, problem management, and change management, including liaison with and coordination between relevant stakeholders. You are responsible to track realization, verification of services delivered and invoice checks, input for tariffs, billing, and cross charging for services to the dsm- firmenich business. You follow global SAP trends and developments in the world and provide inputs to the technology roadmap. You challenge IT Suppliers on their service levels and innovation and jointly define strategic Key Performance Indicators and continuously drive improvement and find best balance between quality functionality and costs. Performance management. Fostering a high-performance culture including performance management of chapter members. Collaborates closely with Chapter Leads to define, develop, and steer the direction of end-to-end SAP cloud service delivery aligned with business needs. Works with Chapter Leads, Digital Partners, Regional Teams, and clients. Experiences with other SAP Cloud services are welcome. Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.