Manager - Data Center Operations

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Key Roles and Responsibilities:Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre. Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance). Ensures the CFOps team works effectively to achieve the CFOps goals.Manages budget, staff planning, NPS feedback, operational efficiency, etc.Directly interfaces with Construction management team, contractors and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems onlineWorks with the Regional Director and Finance to develop and track annual budgets. Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.Ensures data centre operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.

What we are looking for

Key Roles and Responsibilities:
Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre.
Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance).
Ensures the CFOps team works effectively to achieve the CFOps goals.
Manages budget, staff planning, NPS feedback, operational efficiency, etc.
Directly interfaces with Construction management team, contractors and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online
Works with the Regional Director and Finance to develop and track annual budgets.
Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
Ensures data centre operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
Conducts training with the Mechanical/Electrical Data Centre Technician and Facility Technicians on equipment, PM’s, QA and CFOps procedures/processes.
Manages and maintains all training documentation.
Manages systems to avoid unplanned, customer-impacting outages.
Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
Participates in rotational on-call schedule to respond to emergency situations at the data centre.
Provides site leadership, implements training, and acts as both a coach and mentor to site personnel.
May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
Performs other duties as assigned.
Regular, predictable attendance is essential for satisfactory performance.
Knowledge, Skills and Attributes:
Ability to be highly confidential
Ability to work in a team environment
Ability to manage stress and/or fast pace effectively
Knowledge of current NFPA Electrical, Fire and Life Safety and building codes
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Excellent customer service skills
Excellent verbal and written communications skills
Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously
Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
o 12kV switchgear
o 480/277 and 208/120 volt electrical generation and distribution systems
o Diesel powered AC generator plants up to 3MW
o Static UPS systems
o Multi-string flooded cell and VRLA batteries and monitoring systems
o Static switches
o PLC and relay logic controls
o Power monitoring systems
o Data centre power distribution and management systems
Demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines
Ability to conduct power system capacity, safety and code compliance assessments
Ability to train the Critical Facilities Staff on systems and procedures
Ability to operate in and promote a rigorous process-driven, team environment
Ability to logically analyze and solve problems
Detailed oriented
Analytical thinking, problem solving, customer oriented, and commitment to quality
Excellent problem-solving skills
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent in Engineering or similar field required
Required Experience:
Advanced experience in data centre and/or critical facilities
Proven experience managing and motivating critical facilities operations and maintenance teams/function

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.