Manager - Development

We are seeking an experienced and dynamic Technical Delivery Manager to lead
the successful execution and delivery of software solutions for our government and
corporate clients. This position will oversee project execution, client
satisfaction, resource planning, team building, competition tracking and
operational efficiency to ensure timely and high-quality delivery of solutions
that align with client expectations and business objectives.

1.       Delivery Management:

·         Oversee end-to-end delivery of  ERP software solutions, ensuring
on-time, within-budget, and high-quality project execution.

·         Develop and implement best practices, delivery frameworks, and
processes for software project management.

·         Ensure alignment of delivery with business goals, client needs,
and organizational strategy.

2.       Client Relationship
Management:

·         Act as a trusted advisor to key clients, ensuring strong
relationships, proactive communication, and client satisfaction.

·         Collaborate with sales, product, and technology teams to align
delivery outcomes with client requirements.

·         Address escalations effectively, providing solutions that
balance client interests and business objectives.

3.       Resource and Capacity
Planning:

·         Manage resource allocation across multiple projects to ensure
optimal utilization and timely delivery.

·         Forecast capacity needs

·         Develop and Mentor high-performing delivery teams, fostering a
culture of accountability and collaboration.

4.       Operational Excellence:

·         Drive continuous improvement initiatives to enhance operational
efficiency, delivery timelines, and cost optimization.

·         Implement KPIs and metrics to monitor project health, quality,
and team performance.

·         Champion Agile delivery methodologies, project governance
frameworks, and industry best practices.

5.       Stakeholder
Collaboration:

·         Work closely with product management, engineering, and senior
leadership to ensure alignment of delivery plans with business priorities.

·         Provide regular updates and reporting to leadership on project
status, risks, and mitigation strategies.