Manager - Field Operations CC (FEB IO)

Responsibilities & Key Deliverables

ü Assist / guide distributors in Service & Parts Operations

ü Implement policies and procedures in dealership network

ü Assist distributors in concern resolution.

ü Ensure to achieve TAT, CSI, DSS & CAPs Targets

ü Channel capability building.

ü Achieve Spare Parts & Lubricants revenue targets

üImplement warranty policy and monitor warranty cost per Tractor

ü Ensure campaign activities are completed in time.

ü Audit dealerships for processes and Warranty claims

ü Ensure timely product feedback from dealers

ü Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.

ü Help distributors grow business through Service Marketing activities.

ü Visit fleet operators along with Distributor to instill confidence in our products and services

Experience

12-14 years (BE) / 6-8 years (DME) experience in Service, Field Operations and Parts Operations in Tractors / Farm Machinery. International experience will be an added advantage

Industry Preferred

ü Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.

ü Experience in handling dealers and customers.

ü Sound technical knowledge with analytical skills

ü Experience in warranty system

ü Exposure to Parts inventory management

ü Business acumen 

International Experience will be preferred

Qualifications

B.E. (Mech/ Auto) / Diploma in Mechanical Engineering

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