Manager Innovation

Innovation matters. With best-in-class research and predictive analytical tools, NielsenIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NielsenIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NielsenIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ BASES at our clients.

Responsibilities

This Customer Success Manager role will be supporting our Southeast Asia business with reporting line to our Singapore office. You will get to work with a team of analysts in the region to ensure smooth delivery of research studies.

• Develop study design, and questionnaires, and discuss analytical plans
• Mentoring analysts in project setup and analysis
• Constructs and implements the analytical plan with team of analysts
• Analyze study data, and provides report conclusions and recommendations, with minimal supervision and ensuring the reports are ready for final review with senior member before delivery
• Presentation of report findings to clients

• Drives client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
• Project Management: Accurate and timely tracking of project progress internally
• Build and maintain ongoing relationships with the identified key persons within the client organization
• Identify enhanced and new services that answer clients' business needs

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Qualifications

• A Post graduate degree holder in any disciplines
• Minimum 4 years of working experience in Market Research or relevant industry
• Working knowledge of research techniques and methodologies
• Good client service skills, strong analytical skills
• Ability to communicate and write effectively in English 
• Project management experience
• Experience with the Southeast Asia is a plus
• Proficient in Microsoft Excel & PowerPoint and/or Google Spreadsheet & Slides

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion