Manager - IP Operations

Job Purpose

The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network

Key Result Areas/Accountabilities

Key Accountabilities:

• Thorough understanding of IP Packet flow, OSI layers


• Out of box thinking and excellent problem solving skills during troubleshooting,


• Able to handle tremendous work pressure


• Overall knowledge of service layer on CEN, IPRAN and FLDS


• Command level Hands on experience on Cisco (920/903/7xxx), Nokia (72XX, IXR), ECI (1300/1050/1800) and Juniper routers.


• In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN,


• Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity


• Understanding of 2G/3G/4G


• Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg


• MPLS Traffic Engineering, LDP, RSVP, Segment Routing


• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)


• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)


• Wireshark analysis and packet capture


• To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.


• Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Core Competencies, Knowledge, Experience

• 4 to 10 Years’ experience in the field of IP Networking


• Demonstrate experience of working in Telecom Service delivery function.


• Experience with Data Networking platforms and Enterprise products & Services.


• Vendor governance / resource utilization.


• CCNA is must in R&S ,


• CCNP –preferred

Must have technical / professional qualifications

• B.E 


• Effective communication and interpersonal skills


• Proactive in approach with positive attitude


• Able to handle pressure


• Balanced in handling emergencies.


• Experience in virtual team management


• Good Stakeholders Management skills to interface with Vendors and partners