Manager - IT Infrastructure and Networking Services

Job Role:  Manager – IT Infrastructure and Networking Services

 

Departments:  IT

Job Code :                                                                                                

Location:  Mumbai

Reports To:   Lead – IT Infrastructure and Networking Services

Key Stakeholders : IT COE Team Members / IT Business Partners / IT Shared Services/ Business Units /Business Stakeholders(Internal Interaction), Solution Partners(External Interaction), Solution Implementation Partners(External Interaction).

1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company).

This role will be responsible for managing the IT Server and Network for the Organization. Will be the SPOC for server, storage and network related services including new initiatives and 24 X 7 Support.

2: Organizational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position).

3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)

4: Decision Making Authority (This will be for every job allocated to the individual)

Refer to the Decision making box for detail information):

• Ownership of IT Server, Storage and Network infrastructure


• Network Infrastructure (including engagements with Telecom Service providers)


• Server Infrastructure


• Collaboration / Communication / VC Infrastructure


• Operating Systems / Databases / VMWare / Citrix


• Manages IT L2 FMS


• IT Adaption & Effectiveness
  
  
  
  • Drive Availability, Effectiveness and Adaption of IT Infrastructure
  
  
  
  


• Ensure 24x7 Monitoring and Uptime of IT Infrastructure


• Continuous engagement/review with Infrastructure Hardware / Services partner/provider


• Ensure Effective business user support through optimal use of the Facility Management (FMS)/Helpdesk teams based on internal SLA and KPI


• Ensure Implementation / augmentation of requisite server and network infrastructure for projects / new or existing initiatives


• Setup and Testing of IT Server / Network / Storage systems and infrastructure.


• IT Innovation / Awareness


• Continuous evaluation of new Hardware/Services from Solution Partners


• Continuous Evaluation and Monitoring of the IT Security Landscape and Threats, Statutory/Compliance Requirements


• Executing Training Programs to improve IT awareness (IT Controls/Governance) among team members and YOHT employees.

Schedule A & B

Decision Making Authority (For each decision type define if the action involves below mentioned categories:

Schedule A : Execution

Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making)

Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome.

****Can be merged with duties & Responsibility.

5: Key Result Areas (List the key deliverables that quantify successful performance in the role).

• Understanding & Collating Business Requirements, Developing and Delivering IT Infrastructure/Networking/ FMS solutions & services.


• Keeping abreast of the progress / developments / functionality enhancement / technology architecture / licensing and solution deployment models in the IT Infrastructure/Networking/IT Security/FMS space


• Engagements for Project / Solution Delivery, Keep track of the capability / current track record of Solution Implementation Partners, Maintaining a connect with the Solution Implementation Partners Ecosystem