Manager - Knowledge Management 4C

Manager - Knowledge Management

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As Genpact strengthens its Knowledge Management ecosystem to enable Growth teams with high quality content for creating superior and faster solutions, this individual will play a critical role in ensuring relevant content creation / co-creation / curation.

They will be responsible for working with allocated business teams to understand their business priorities, offerings & solutions, and accordingly create and execute content strategies to deliver business impact. They will be responsible for ensuring content relevancy, readiness, and quality at all times and should be able to assess and evaluate the reuse of knowledge and propose solutions for improved usage. They should be able to participate in the function’s strategic agenda which will include cultural change, process design and technology implementation/enhancement projects

 

Responsibilities

The Knowledge Transformation Analyst will work closely with business teams to co-create / curate and harvest content, ensure timely and effective content governance, manage content health and drive usage of content and technology adoption. They will own the strategic and operational duties associated with business content readiness and establish governance mechanisms to improve the overall knowledge ecosystem(s). 

 

Content Creation / Co-creation / Curation and Harvesting

• Upkeep of central knowledge spaces
• Build and upkeep of research intelligence and content engine
• Continuous content gap assessment basis business strategy and needs
• Partner with businesses in the creation of content – solving for business priorities, challenges
• Defining and executing harvesting processes for explicit and tacit knowledge
• Content health management involving refresh and archival
• Adherence to quality templates and guidelines
• Driving adoption with the targeted user base

 

Community Management & Content Governance

• Monitor, manage, and curate conversations across relevant communities / platforms to ensure relevant conversations / content is plugged back into the official knowledge communities; able to carve out new / upcoming themes and then partner with businesses in build of the same
• Running constant & tight governance on content refresh, ensuring readiness of client ready collaterals at any given point in time
• Management of community microsites in coordination with the IT project office through change requests or new code development

 

Communication to build awareness and enhance leverage

• Create and maintain a collection of success stories that demonstrate examples of the content and technology platform providing business value
• Proactive communication / awareness sessions to enhance usage and adoption
• Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

 

Community Enhancement/ Technical issues Management

• Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

 

Qualifications we seek in you!

Minimum qualifications

·       Graduate with relevant content curation/co-creation and knowledge management experience

·       Experience in content identification, co-creation / curation, harvesting, sanitization, meta-data & taxonomy, overall content lifecycle management

• Monitor Member Activity and Adoption levels and course correct / proactively ensure ongoing health of the community

·       Savvy with MS Office, Excel and PowerPoint

• Ability to engage with senior stakeholders globally, understand and align with their business priorities, and work with knowledge partners to translate these to content and knowledge needs
• Ability to understand content needs for business growth and prepare knowledge management plans to collate, evaluate and update knowledge artifacts on an ongoing basis 
• Experience in co-creating and curating content – this will be aligned to specific knowledge needs of industries, service lines & capabilities (Digital, Advisory)
• Good understanding of knowledge management concepts, mechanisms, processes, content management tools, and collaboration tools – specifically Microsoft SharePoint, MS Teams, and related products

Preferred Qualifications

·       Experience in client-facing role and/or understanding professional services market would be an advantage

·       Good summarization skills

·       Ability to directly deal with stakeholders

·       Ability to work independently, with minimum supervision and with geographically dispersed teams

·       Good problem solving skills - ability to think and provide relevant solution

·       Think strategically – should be able to understand the larger picture

·       Flexible - ability to adapt to changing dynamics quickly

Personal efficiency and influencing skills

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

Certified Manager (CM) - Services SettaServices Setta, Certified Sales Executive (CSE) - TCSTCS, SAP Certified Application Associate - SAP HANA - UdemyUdemy

Required Skills

Content Management, Knowledge Process Outsourcing, Project Management

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Knowledge Management

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.