Manager - Legal (BPO + IT Technology Exp)

Role : Manager- Legal (BPO + IT Technology Exp)

Location : Bangalore

Industry Experience : This position requires hands on working experience in BPO + Product Development Organization.

Qualification : Bachelor of Laws (L.L.B)

Experience : 6 to 8 years of relevant experience in corporate legal review, contractual negotiations, contract management activities and stakeholders’ management in BPO or IT Services.

Responsibilities

Global Customer Contract support model

1. Creates and maintains procedures to keep and maintain the Company’s Contract Reporting System (CRS) post “ratification.”
2. Assists in the formalization of an improved process for tracking and computing Service Level Credits and acting as the front-line legal support in evaluating claims.
3. Assists in simplification of contract forms to allow for ‘follow-the-sun’ support at the contract creation stage.
4. Evaluates Fluid and other Company workflow tools to assist in Company’s simplification and efficiency mandates.
5. Developing and implementing processes for efficient and streamlined operations surrounding contract negotiation and processes.
6. Responsible for reviewing non-disclosure agreements, statement of work/work orders, Service Agreements, Data Privacy Agreements, change orders and other documents related to commercial transactions.
7. Serving as lead counsel on strategic deals, resolving issues that arise in existing commercial relationships, and handling pre-litigation legal disputes and inquiries.
8. Providing time-sensitive support on a wide array of legal inquiries concerning all aspects of your country’s operations

Global Vendor Contracts and procedures

1. Oversees the implementation and maintenance of worldwide procurement procedures on behalf of the legal department.
2. Owns first level responsibility for vendor requests in APAC (AUS, IND, PHI, SING, etc.)
3. Manages the identification and tracking of “Key Vendors” including, for example contractors, license-in, and other critical or “high risk” vendors.
4. Responsible for reporting on the status of these vendors.
5. Global Readiness Program (aka Legal Data Hub)
6. Creates and maintains Company’s “Due Diligence – Lite” Presentation and procedures to populate a diligence data room.
7. Provides first line support for the Company’s service level credit assessment (for the legal portion of the process and assisting the Company in improving current procedures.

Subsidiary Maintenance

1. Maintains relationships with international legal representatives to track and support corporate formalities for international subsidiaries.
2. Provides first level support in updates.
3. Specifically, manages Australia merger of AUS and ANZ subsidiaries.

Ad-hoc assignments at General Counsel

1. Engages and supervises temporary staff at the ready for specific projects.
2. Provides dotted-line supervision for local in-house counsel on special projects.
3. Assists in research relating to international employment issues and drafting of related employment agreements.
4. Contributes to investigations.

IP office

1. Oversees and administers all [24]7 IP, including patents, trademarks, copyrights, domain names and other [24]7 IP.
2. Assists in the creation of Company IP assets by assisting the relevant departments, in protecting innovations that are being researched or have been developed in the organization.
3. Educates the organization on identifying and protecting IP as it gets generated.
4. Negotiates and reviews agreements with third parties for the acquisition of patents and other IP.
5. Manage activities that foster innovation culture.
6. Works with the management and technical teams to identify key ideas that must be patented.
7. Works with the company’s legal counsel to manage patent attorneys.
8. Manages para-legal vendors and their contracts.
9. Works with IP services Vendor, [24]7 Legal counsel and Inventors for filing provisional patents.
10. Works with patent attorney, [24]7 Legal counsel and Inventors for filing utility patents.
11. Manages the legal (in conjunction with the legal counsel) and rewards budget required to create and maintain Company IP
12. Manages and improves costs and efficiencies in [24]7’s patent program.
13. Prepares analyses and reports relating to the company’s patents.
14. Integrates patent development processes at companies acquired by [24]7.

Qualifications & Desired Experience

1. Graduate from a top tier law school with 6- 8 years of experience
2. Ability to multi-task and work independently with little supervision.
3. The person would be expected to work with a cross-functional team while completely owning the documents assigned to the person.
4. Given the flexibility in work timings, the person will be responsible for meeting all deadlines, including short review and turn-around cycles. This may require the person to match their work timing with senior lawyers in other countries.
5. A person should be comfortable working independently with minimum guidance.
6. Should have the ability to be proactive in reaching out and escalating issues and following up with effective execution.
7. Should have strong interpersonal skills – Strong verbal and written communication with skills in achieving effective relationships.
8. Concise, direct communication while under pressure, and active knowledge-sharing styles.
9. Good understanding of contract laws, including but not limited to laws related to intellectual property, indemnifications, liability, and information technology/business process outsourcing.
10. Experienced in coordinating multi-task responsibilities and projects while interacting with cross-functional teams.
11. Must be solution oriented.

About [24]7.ai

With a legacy spanning over 23 years, [24]7.ai stands as a leader in Customer Experience (CX) solutions, dedicated to shaping exceptional customer journeys for more than 250 global brands. Our unique approach seamlessly blends BPO agents with cutting-edge technology, making us a trusted BPO ranked #1 by 90% of our clients.

Our Human Insights + Artificial Intelligence winning Formula lies at the heart of our success, combining three key strengths. Firstly, our award-winning approach involves harnessing Advanced Conversational AI to streamline interactions across all channels. We empower our empathetic "super agents" with the latest technology for exceptional omnichannel support, leaving a lasting positive impression. Furthermore, our deep industry expertise ensures tailored solutions that maximize customer satisfaction and ROI for diverse business needs.

Our groundbreaking award-winning CCaaS platform, industry-leading Conversational AI with over 173 patents, and a comprehensive CXaaS offering are designed to meet all customer experience needs across verticals. At [24]7.ai, we focus on delivering tangible results. Our CX agents and purpose-built solutions aim to make a measurable impact, helping brands improve CSAT scores, drive revenue growth, and achieve a positive return on investment (ROI).

Join our award-winning team, recognized as a global leader in both technology and contact center operations.

[24]7.ai has won accolades from industry experts, including:

• Future of Work Agent Experience Award, presented by TMC 2023Diversity,
• Equity, & Inclusion Awards 2023
• Best Companies to Work for” by Great Place to Work
• DivHERsity Award 2023
• CCW Excellence Award for BPO of the Year 2022
• Top 20 Best Places to Work for Women (Guatemala)
• Best Workplaces Philippines 2022

At [24]7.ai, you'll be part of a team of people who are passionate about using artificial intelligence, and human insights to help some of the world’s leading brands connect with their customers. For more information, visit: http://www.247.ai

Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.