Manager, Marketing Planning & Ops

The Company\n\nPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. \n\nWe operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.\n\nWe offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. \n\nOur beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do \u2013 and they push us to ensure we take care of ourselves, each other, and our communities.\n\nJob Summary:\n\nThe project \u0026 program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. \n \nOrganize daily activities based on organizational goals. \nDevelop and implement new programs that support objectives. \nMonitor projects and oversee project managers. \nEvaluate program strengths and weaknesses. \nDevelop program budgets and plans. \nMeet with stakeholders to discuss program status and goals. \nImprove strategies with the marketing team. \n \nMinimum Qualifications: \n5+ years relevant experience and a Bachelor\u2019s degree OR Any equivalent combination of education and experience.\n\nJob Description:\n\nEssential Responsibilities: \n\n * Identify issues and recommend best practices to enhance marketing effectiveness.\n * Lead functional projects and programs that drive business improvements.\n * Collaborate with teams to analyze business trends and inform marketing strategies.\n * Develop and manage marketing plans that support organizational goals.\n * Ensure the efficient operation of marketing functions through effective project management.\n\n\n\nMinimum Qualifications:\n\n * 5+ years relevant experience and a Bachelor\u2019s degree OR Any equivalent combination of education and experience.\n\n\n\nAdditional Responsibilities \u0026 Preferred Qualifications:\n\nKey Responsibilities \n\n * Execute campaigns across all marketing and product channels with 100% on-time delivery and \u003e99.3% accuracy. \n\n\n\n * Maintain resource capacity utilization of over 85% across the Consumer Centralized Communication Operations team. \n\n\n\n * Collaborate with Risk \u0026 Compliance to manage and enforce incentive program controls. \n\n\n\n * Drive a 30% gain in operational efficiency through workflow and tooling improvements. \n\n\n\n * Monitor performance metrics, provide key outcome reports, and continuously improve campaign execution and operational effectiveness while ensuring regulatory compliance. \n\n\n\n * SME and escalation contact for PayPal\u2019s Incentives and Rewards systems and compliance processes. \n\n\n\n * SME for Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Target. \n\n\n\n * Lead the global rollout and operational scaling of loyalty and rewards initiatives. \n\n\n\n * Champion omnichannel delivery strategy and campaign governance. \n\n\n\n\nSkills \u0026 Experience \n\nBreadth (Cross-Functional Expertise): \n\n * Expertise in Adobe Marketing platforms (AEP, AJO, Target). \n\n\n\n * SME in owned channels: email, push, in-app, and onsite communication. \n\n\n\n * Familiarity with Web and App Instrumentation for customer behavior tracking. \n\n\n\n * Strong operational data analysis skills to drive campaign and platform optimization. \n\n\n\n * Excellent multitasking and prioritization skills across multiple parallel workstreams. \n\n\n\n * Ability to identify channel opportunities with competence, clarity, and efficiency. \n\n\n\n * Business-savvy problem solver with end-to-end troubleshooting capabilities. \n\n\n\n\nDepth (Specialized Capabilities): \n\n * Proven experience in training, onboarding, and capability development for marketing teams. \n\n\n\n * Team leadership and people management experience preferred. \n\n\n\n * Deep technical knowledge of proprietary PayPal platforms such as: \n\n\n\n * OMT, PFS, LEAP, Rewards Point (Incentives) \n\n\n\n * Picasso, RPS, Dropzone, ELMO, Personalization Studio \n\n\n\n * Instrumentation, FPTI events, CAL logs \n\n\n\n * Strong understanding of CRM operations, including Adobe product suite \n\n\n\n * Deep experience in media \u0026 channel operations governance, including customer contact strategy and regulatory controls. \n\n\n\n * Expertise in Web \u0026 Data Operations, including instrumentation setup, decisioning frameworks, and performance insights. \n\n\n\n * Strong stakeholder management, project coordination, and cross-functional alignment skills. \n\n\n\n\nSubsidiary:\n\nPayPal\n\nTravel Percent:\n\n0\n\nPayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. \n\nFor the majority of employees, PayPal\u0027s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.\n\nOur Benefits:\n\nAt PayPal, we\u2019re committed to building an equitable and inclusive global economy. And we can\u2019t do this without our most important asset-you. That\u2019s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing\u2014physical, emotional, and financial\u2014delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.\n\nWho We Are:\n\nClick Here to learn more about our culture and community.\n\nCommitment to Diversity and Inclusion \n\nPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. \n\nBelonging at PayPal:\n\nOur employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.\n\nAny general requests for consideration of your skills, please Join our Talent Community. \n\nWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don\u2019t hesitate to apply.\n