Manager Operations

PMKVY is NSDC's flagship centrally
sponsored scheme, implemented at scale through a large network of Training
Centres, Training Partners, Sector Skill Councils (SSCs), Assessment Agencies,
and State Skill Development Missions, with significant Central-State-private
sector coordination. The General Manager – PMKVY Operations carries end-to-end
operational and coordination accountability for the scheme, including
resolution of longstanding data quality, monitoring, and process issues that
require sustained, ground-level follow-through.

This position is created to provide the
GM with dedicated operational support — a Manager who can take ownership of
specific coordination threads, data verification exercises, and stakeholder
follow-ups end-to-end, freeing the GM's bandwidth for higher-level
decision-making, escalation handling, and ministry/leadership engagement. The
Manager will work as an extension of the GM's office, driving issues to closure
rather than merely tracking them, and ensuring nothing material is missed due
to the sheer volume and spread of coordination required across internal
verticals (Operations, Finance, IT/MIS, Training, Assessment, M&E) and
external stakeholders (States, SSCs, Training Partners, Assessment Agencies).

•     Strong coordination and follow-through — ability to
independently drive issues to closure across multiple internal and external
stakeholders.

•     Sound analytical ability to interpret large operational datasets
(enrolment, certification, placement, disbursement) and identify discrepancies
or risk patterns.

•     Process discipline — ability to design, document, and enforce
simple checklists/SOPs for recurring verification and reconciliation tasks.

•     Clear, structured written and verbal communication for status
notes, escalation memos, and briefing the GM.

•     Proficiency in MS Excel (Advanced Level) and Data Management,
including pivot tables, lookups, data validation, and reconciliation of large,
multi-source datasets.

•     Working familiarity with scheme MIS/IT systems, or the ability
to quickly learn NSDC's internal systems and dashboards.

•     Composure and diplomacy while coordinating with senior
stakeholders across States, SSCs, and partner organisations, including in
politically sensitive or time-pressured situations.