Manager - Operations

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

The Bank Loan Settlements Supervisor is responsible for overseeing the day-to-day settlement of broadly syndicated loan (BSL) trades across primary and secondary markets. This role manages a team of closers/settlement specialists and is accountable for the timely and accurate execution of settlements, adherence to established procedures, and effective resolution of exceptions. The role requires a strong, working knowledge of the end-to-end bank loan settlement lifecycle, including trade capture, documentation, agent bank coordination, KYC/AML dependencies, cash funding, and exception management. This individual will partner closely with U.S.-based counterparts to establish and maintain key partnerships with Voya IM’s many counterparties, deal sponsors, administrative agents and custody relationships.

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              Roles And Responsibilities:

Oversee the day-to-day execution of trade settlements across asset types including LSTA/LMA, Par/Distressed and restructuring-related events, ensuring accuracy and timeliness from trade capture through settlement completion.
Supervise and manage a team of closers, including work distribution, prioritization, training, and performance oversight, ensuring consistent execution and accountability across all open trades.
Monitor and validate trade capture, allocations, and system reconciliation across platforms (e.g., ClearPar, Aladdin, internal systems), ensuring settlement details and status updates are matching, accurate and complete.
§ Coordinate closely with Cash Management / Treasury to ensure all trades are properly funded, wires are executed accurately and on time, and funding-related issues are identified and addressed proactively.
§ Ensure completeness of KYC, AML, tax documentation, and counterparty onboarding requirements, partnering with internal stakeholders to resolve documentation gaps that may delay settlement.
Act as the primary day-to-day escalation point for trade breaks and settlement issues, including discrepancies with counterparties, agent banks, or internal teams; perform root cause analysis and drive resolution, escalating complex issues as appropriate.
Support fund activity requiring settlement coordination, including CLO warehouse activity, fund launches, account onboarding, inflows/outflows, and liquidations.
Perform quality control reviews across settlements, ensuring accuracy of trade economics, documentation, and system updates, while reinforcing strong operational discipline across the team.
Maintain and enhance procedures, controls, and job aids, ensuring consistency in execution, alignment with audit expectations, and adherence to established workflows.
Support audit requests and reporting requirements, including providing trade-level detail, documentation, and explanations of settlement activity.
Monitor aging trades, settlement timelines, and key operational metrics, identifying bottlenecks and driving improvements to reduce settlement times and minimize exceptions.
Participate in and support continuous improvement initiatives, including team huddles, KPI tracking, skills development, and structured problem-solving sessions. Provide backup support across the settlements function as needed, including stepping in on complex trades or during periods of high volume or team absences.
Other duties as assigned.

Primary Skill:

Bachelor’s Degree required (Finance, Accounting, Commerce, Economics, or related field). MBA or CA preferred.
10 to 12+ years of experience in financial services operations, with significant hands-on experience in bank loan / broadly syndicated loan settlements
Advanced knowledge and experience with the ClearPar settlement platform
Proven people management experience, including direct oversight of teams responsible for trade closing, settlements, or related operational functions
Demonstrated end-to-end knowledge of the settlement lifecycle, including trade capture, confirmations, KYC/AML requirements, documentation (LSTA/LMA), funding coordination, and exception handling
Experience working in a global operating model, including coordination with onshore teams, counterparties, agent banks, custodians, and service providers
High degree of professionalism with excellent written and verbal communication skills, with the ability to interact effectively with global stakeholders
Strong analytical skills with the ability to synthesize complex information, assess issues, and drive resolution in a structured manner
Demonstrated ability to multi-task, prioritize competing deadlines, and operate effectively in a high-volume, deadline-driven environment

Secondary Skill:

Comfortable managing distributed or virtual teams, with proficiency in collaboration tools (e.g., MS Teams, video conferencing, workflow and productivity platforms)
Demonstrated leadership qualities including accountability, integrity, and the ability to drive team performance and engagement
Strong control mindset and attention to detail, with experience operating in environments requiring audit support, documentation rigor, and process discipline
Microsoft Excel and Copilot skills required; other AI or Microsoft Power Platforms experience preferred
Flexibility work in US shifts (18:30 to 3:30)

               Qualifications:

 Bachelor’s Degree required (Finance, Accounting, Commerce, Economics, or related field). MBA or CA preferred.

Location:

             Bangalore/Pune/Noida/ Hyderabad

Mode of Work:

                Hybrid