Manager Operations (NSDCI)

Role Overview

The Manager Operations will be responsible for overseeing
and strengthening NSDCI’s operational framework across programs and
partnerships. The role focuses on partner engagement, inter‑ministerial
coordination, operational planning, compliance, stakeholder management, and
internal coordination. The position is program‑agnostic and supports both
domestic and international operational initiatives.

Key Responsibilities

Operations & Partner Management

• Act
  as a key operational interface for national and international partners,
  assessment bodies, training providers, and allied institutions.
  
• Review,
  evaluate, and support onboarding of partners, including assessment centres
  and international collaborators, through due diligence and internal
  coordination.
  
• Oversee
  adherence to operational SOPs, MoUs, and program guidelines across
  initiatives.
  
• Support
  financial planning and budgeting processes for partners, employers, and
  associations in coordination with finance teams.
  

Client Requirement & Workforce Coordination

• Coordinate
  with Business Development (BD) teams and external clients to understand
  workforce and role requirements.
  
• Support
  development of sourcing and mobilisation strategies aligned with client
  needs and operational objectives.
  
• Ensure
  alignment between client requirements, partner readiness, and internal
  operational capabilities.
  

Selection & Mobility Support

• Coordinate
  the end‑to‑end selection process, including scheduling interviews,
  evaluations, and finalisation of candidates as per defined processes.
  
• Support
  candidate mobility and deployment in coordination with internal teams and
  external stakeholders, ensuring adherence to approved procedures and
  timelines.
  
• Ensure
  compliance with documentation, operational guidelines, and regulatory
  requirements during selection and mobility stages.
  

Stakeholder & Government Coordination

• Engage
  with Central Ministries, including Ministry of Skill Development and
  Entrepreneurship and Ministry of External Affairs, State Governments, and
  other public institutions on operational matters.
  
• Work
  closely with State stakeholders to support skill development agendas and
  operational rollout.
  
• Coordinate
  with internal teams and external stakeholders to respond to RTIs,
  grievances, parliamentary questions, and official communications.
  

International Engagement & Outreach Support.

• Assist
  in organizing meetings, webinars, seminars, and events with international
  and strategic partners.
  
• Support
  market research and development of country / sector collateral
  highlighting skill opportunities and operational readiness.
  

Internal Coordination & Process Improvement

• Coordinate
  with internal departments (programs, finance, legal, communications, state
  teams) for smooth execution of operations.
  
• Identify
  operational gaps, risks, and improvement opportunities and recommend
  effective solutions.
  
• Support
  documentation, approvals, reporting, and operational MIS for leadership
  review.
  

Communication & Content Support

• Work
  with internal communication and marketing teams and agencies to support
  content development, outreach materials, and events.
  
• Ensure
  consistency and accuracy of operational information shared with
  stakeholders.
  

Requirements

Education & Qualifications

• Bachelor’s
  degree in business administration, Management, Finance, Public Policy, or
  a related field (mandatory).
  
• MBA
  or equivalent postgraduate qualification (preferred).
  

Experience

• Minimum
  7 years of relevant experience in operations, program management,
  consulting or public -sector–linked initiatives.
  
• Experience
  working with Government bodies or large multi‑stakeholder programs is
  preferred.
  

Language Skills

• Fluent
  in English and Hindi (written and spoken).
  

Key Skills & Competencies

Core Competencies

• Strong
  communication, liaison, and stakeholder management skills
  
• Ability
  to coordinate across multiple teams and external agencies
  
• Strategic
  thinking with strong execution orientation
  
• Financial
  and resource planning awareness
  
• Decision‑making
  and problem‑solving capability
  

Functional Skills

• Partner
  evaluation and onboarding
  
• Budget
  coordination and financial control support
  
• Process
  documentation and compliance monitoring
  
• Operational
  MIS and reporting
  
• Negotiation
  and relationship building
  

Behavioural Competencies

• High
  degree of professionalism and accountability
  
• Ability
  to work in complex, multi‑stakeholder environments
  
• Team
  collaboration and people management
  
• Adaptability
  and judgment in dynamic policy environments