What are the Key Deliverables in this role?

Financial Outcomes

• Handling of team members of minimum 10


• Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.


• Dispute Management: Investigate and resolve payment discrepancies, short payments, excess deductions, refunds, and chargebacks that resulted out of Order processing and billing with relevant e-commerce platforms or payment providers.


• Ledger Accuracy: Ensure reconciliation discrepancies are documented, analyzed for root causes, and successfully corrected in the ERP/accounting ledger


• Understanding of delivery issues, investigation of proof of delivery ( POD)


• Investigating of Mismatch in pricing PO V/s SAP, SO creation


• master errors


• Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence

Customer Service

• Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases


• Strong understanding of Order-to-Cash (O2C) lifecycle


• Hands-on experience in Sales Order Management for GT/MT/eCommerce/B2B (as applicable) or in FMCG Industry


• Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA


• Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer

Internal Processes

• Proficiency in SAP HANA - ERP order processing


• SAP examples: delivery/PGI coordination, billing interface awareness


• knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)


• Experience with ticketing/workflow tools for order exceptions and tracking


• Familiarity with reports/dashboards

Innovation and Learning

• Drive efficiency benefits in line with GCC Targets

What are the Critical success factors for the Role?

• Bachelor/master’s degree in commerce / MBA


• 10-12 years relevant experience


• Understanding of Order management process and Reconciliation/Dispute management


• Excellent communication, interpersonal, negotiation, and presentation skills.


• Ability to handle team and work Independently when required


• Working knowledge in SAP.


• Proficiency in MS Office Mandatory Language Requirements (spoken), if any:

What are the Desirable success factors for the Role?

• Knowledge of S4 Hana


• Strong Thinking and analytical ability