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Manager - Order Management

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Job Description - Manager - Order Management



 


 


 

Designation
Manager, Order Management










Function
Group Finance
Location
Bangalore
Reporting To
Deputy General Manager



 


 


Job Description

 


 












What are the Key Deliverables in this role?


Financial Outcomes



  • Handling of team members of minimum 10

  • Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.

  • Dispute Management: Investigate and resolve payment discrepancies, short payments, excess deductions, refunds, and chargebacks that resulted out of Order processing and billing with relevant e-commerce platforms or payment providers.

  • Ledger Accuracy: Ensure reconciliation discrepancies are documented, analyzed for root causes, and successfully corrected in the ERP/accounting ledger

  • Understanding of delivery issues, investigation of proof of delivery ( POD)

  • Investigating of Mismatch in pricing PO V/s SAP, SO creation

  • master errors

  • Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence


Customer Service



  • Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases

  • Strong understanding of Order-to-Cash (O2C) lifecycle

  • Hands-on experience in Sales Order Management for GT/MT/eCommerce/B2B (as applicable) or in FMCG Industry

  • Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA

  • Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer


Internal Processes



  • Proficiency in SAP HANA - ERP order processing

  • SAP examples: delivery/PGI coordination, billing interface awareness

  • knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)

  • Experience with ticketing/workflow tools for order exceptions and tracking

  • Familiarity with reports/dashboards


 


Innovation and Learning



  • Drive efficiency benefits in line with GCC Targets



What are the Critical success factors for the Role?



  • Bachelor/master’s degree in commerce / MBA

  • 10-12 years relevant experience

  • Understanding of Order management process and Reconciliation/Dispute management

  • Excellent communication, interpersonal, negotiation, and presentation skills.

  • Ability to handle team and work Independently when required

  • Working knowledge in SAP.

  • Proficiency in MS Office Mandatory Language Requirements (spoken), if any:


What are the Desirable success factors for the Role?


 



  • Knowledge of S4 Hana

  • Strong Thinking and analytical ability


 



 



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