Manager - OSS & Network Access Solutions - VOIS

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this role\n\nWe are seeking an experienced professional to support and drive digital operations across multi-domain and multi-vendor OSS platforms within Group Technology. The individual will manage modern OSS application environments, ensure high availability, improve automation and self-service capabilities, and enhance operational assurance for IP and transmission networks. This role blends OSS expertise, Cisco ISE administration, Agile/DevOps understanding, and cross-functional collaboration to deliver reliable, secure, customer-centric digital operations.\n\n## What you will do\n\n\u2022Ensure high availability and smooth functioning of in-scope OSS applications at all times. \n\u2022Enable users through automation, self-service capabilities and simplification of operational processes. \n\u2022Take end-to-end accountability for resolving application incidents, alerts, and unexpected behaviour. \n\u2022Coordinate with internal teams and external vendors for troubleshooting and resolving production issues. \n\u2022Support planned and unplanned changes across OSS systems and cloud environments, ensuring effective communication and justification. \n\u2022Collaborate with network teams to optimise and enhance application APIs and integrations with platforms such as SMARTS, Infovista, TACACS and CyberArk. \n\u2022Carry out device and network provisioning activities within the defined tools. \n\u2022Lead UAT cycles and support deployment activities including OS and application upgrades. \n\u2022Provide initial user support and training on accessing and using relevant applications. \n\u2022Contribute to planning activities including platform growth, bug fixes, licence management and release enablement. \n\u2022Maintain system health, proactively identify anomalies, and support incident, problem and change management processes. \n\u2022Manage end-to-end UAM, KPI creation, dashboards, monitoring and alerting requirements. \n\u2022Produce value add operational reports aligned with standard KPIs. \n\u2022Collaborate with procurement to source compliant and cost effective hardware solutions. \n\u2022Monitor performance, usage and warranty status of hardware and coordinate repairs or replacements. \n\u2022Maintain accurate documentation of configurations, incidents, and resolutions. \nPrimary Technical Objectives: \n\u2022Install, configure and upgrade Cisco ISE, including policy creation, command sets, dictionaries and domain onboarding. \n\u2022Integrate systems with SIEM, LDAP, MFA and TACACS+ environments. \n\u2022Manage security posture through integration with ArcSight. \n\u2022Use Cisco ISE APIs to automate and streamline operational tasks.\n\n\u2022Perform log analysis, debugging and troubleshooting using CLI, GUI and diagnostic tools. \n\u2022Implement enhancements for TACACS/ISE and related hardware. \n\u2022Learn and support SDN controller operations.\n\n## Who you are\n\n * Have 7+ years of experience in Telecom OSS operations.\n * Possess hands\u2011on experience with Cisco ISE configuration, policy enforcement and device administration.\n * Skilled in Unix/Linux environments, with working knowledge of containerisation, coding and scripting languages such as PHP, Python, Perl, Shell and API development.\n * Understand networking protocols (SNMP, ICMP, Netconf) and architectures (WAN, SD\u2011WAN, MPLS); exposure to Cisco CNC or HCO is beneficial.\n * Experienced with MFA solutions such as FortiAuthenticator or RSA.\n * Flexible to work across multiple assignments and in 24x7 rotating shifts.\n * A clear communicator with a willingness to learn and undertake new technical assignments.\n * Hold professional certifications in OSS/Cisco ISE or equivalent (preferred).\n * Have proven experience in IT Telecom environments.\n\n\n\n## What\u2019s in it for you\n\n * An opportunity to work on next\u2011generation OSS, automation and network security technologies.\n * A supportive environment offering work\u2011life balance and empowerment to prioritise tasks effectively.\n * Exposure to cross\u2011functional teams, digital operations and large-scale telecom systems.\n * Continuous learning through hands\u2011on experience, collaboration, and access to training pathways. \n(Inferred from JD content as direct details were not given.)\n\n\n\n## What skills you will learn\n\n * Advanced Cisco ISE deployment and operations, including automation.\n * Cross\u2011domain OSS management and end\u2011to\u2011end operational assurance.\n * Cloud-based OSS platform upgrades and integrations.\n * SDN controller exposure and network security operations.\n * Enhanced skills in automation, scripting, diagnostics and API-driven orchestration. \n(Inferred from JD content as direct details were not given.)\n\n\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\u201d #JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\n * LinkedIn: https://www.linkedin.com/company/vois/\n * Facebook: https://www.facebook.com/voisglobal\n * Instagram: https://www.instagram.com/voisglobal/\n * Chat with our employees: https://lnkd.in/dpkrcvR2\n\n\n