Manager - OSS & Tools

Role

Zabbix SME

Function / Department

Technology

Location

Pune

Job Purpose

Requirement to have Zabbix administrator SME, who will be responsible for the installation, configuration, maintenance and optimization of the Zabbix monitoring platform. This role involves developing and implementing monitoring solution for servers, network, devices, applications & telecom nodes. Ensuring high availability and proactive incident management.

Key Result

Areas/Accountabilities

• Installation, Configuration, and Maintenance: Install, configure, and maintain Zabbix servers, agents, and proxies.


• Monitoring and Alerting: Configure and manage monitoring templates, triggers, and actions to ensure timely alerting and notification.


• Troubleshooting and Issue Resolution: Troubleshoot and resolve issues related to Zabbix, including agent and server connectivity, data collection, and alerting.


• Performance Optimization: Optimize Zabbix performance, including database tuning, caching, and load balancing.


• Integration and Automation: Integrate Zabbix with other tools and systems, such as ticketing systems, CMDBs, and automation frameworks.


• Security and Compliance: Ensure Zabbix security and compliance with organizational policies and standards.


• Documentation and Training: Maintain accurate documentation and provide training to other teams on Zabbix usage and best practices.


• Upgrade and Patch Management: Perform regular upgrades and patch management to ensure Zabbix is up-to-date and secure.

Core Competencies,

Knowledge, Experience

• Experience: 3+ years of experience with Zabbix administration.


• Technical Skills: Strong understanding of Linux/Unix systems, networking protocols, and database management.


• Certifications: Zabbix certification (e.g., Zabbix Certified Specialist) is a plus.


• Communication: Excellent communication and collaboration skills.


• Problem-Solving: Strong problem-solving and analytical skills.

Must have technical / professional qualifications

• B.E (E&TC Preferred) / MTECH


• Bachelor’s degree in Computer Science, Information Technology


• Experience with other monitoring tools (e.g., Prometheus, Grafana, Nagios).


• Knowledge of containerization (e.g., Docker) and orchestration (e.g., Kubernetes).


• Familiarity with IT service management frameworks (e.g., ITIL).