Manager - Pension Administration

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

Role Overview-
The role will be responsible for mentoring and leading a group of team members on client deliverables in a transactional and project-based environment. Be accountable for troubleshooting issues in projects on
both technical and business side. Review performance of colleagues. Drive initiatives within the group and ensuring results with a confined focus on timelines and quality. Define and drive KRAs, mentoring and
Project SLAs, along with career pathing. Be a driver for process improvement

Role & Responsibilities

Process and review the transactions as per Team goals

·       Do Written and Verbal communication with Onshore/Offshore business partners regarding

·       transaction related issues/ queries.

·       Preparation or Updating of any Daily/Weekly/Monthly reports

·       Ensuring compliance of all internal and client policies

·       Respond to assigned audit requirements

·       Providing timely updates to Manager and Onshore counterparts

·       Active Participate in Projects and Quality initiatives – Process improvement ideas, LEAN, Six sigma etc.

Operations Management

·       Responsible for day-to-day management of activities on operations floor

·       Work allocation, Workflow analysis and Resource planning

·       Daily/Weekly SLA monitoring and discussion

·       Ensure team performance as per agreed standards (SLA)

Stakeholder Management:

·       Effective/Accurate reporting

·       Managing client expectations

·       Providing timely updates to management and onshore counterparts

·       Ensure ongoing Client communications and reviews

People:

·       Create an encouraging environment for the team member

·       Motivate team for better performance & recognize their efforts through driving right set of E&R

·       Responsible for all performance management activities including supervision, goal setting, ongoing

·       performance communication, employee engagement, development, review, and mentoring

·       Conducting One-O-Ones and meetings with the team

·       Lead a team to carry out client delivery

·       Career pathing and grooming of employees for next level

Process:

·       Ensure delivery as per agreed Service Level Agreement (SLA) and work within the set policies and

·       guidelines

·       Updating all Documentation requirements for the process

·       Ensure optimal Training of Team Members

Project:

·       Drive adhoc business projects and contribute to LOB efficiency goals

·       Drive CI opportunities wherever applicable

Knowledge Management:

·       Responsible for Self and Team Domain Learning

Responsible for seamless Knowledge transfer.

Experience & Qualifications

Graduates with a minimum of 7 - 9 years’ experience

·       Advanced understanding of policies and processes Including-Terminations.

·       Leave and Absence management; Investigations and conduct issues

·       Should be an existing team manager for last 1-2 years

·       Good experience in managing teams

·       Good analytical skills

·       Good command on MS Office applications (MS-Excel, MS-Word)

·       Ability to multi task and should be a self-starter

·       Should have been part of new migrations set up

·       Ability to handle difficult client situations and derive strategic solutions

Should be able to define and articulate roles and responsibilities to the team members

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.