Manager - Product Design

About the Role:

As a Manager - Product Design, you will take ownership of one of our core product lanes. You’ll collaborate closely with product managers and engineers in a cross-functional team to create intuitive and user-centric designs that encourage users to engage, adopt, and derive value from our product.

What will you do:

- Leading the user experience direction for the engagement feature set. From concept to delivery, ensuring a seamless user experience that enhances customer satisfaction

- Collaborate with product and engineering teams to understand customer needs, define design requirements, and create solutions that balance user needs with business goals

- Create wireframes, user flows, and high-fidelity prototypes to communicate design ideas clearly to stakeholders and developers

- Conduct user research and testing to gather insights, validate design and iterate based on feedback

- Conceive and implement design standards and guidelinesStay up-to-date with design trends, tools, and technologies, bringing fresh ideas and innovation to the product

What are we looking for?

Must have:

- Bachelor's or Master's degree in Design or Computer Science

- 6+ years of experience in product design, with a focus on SaaS platforms, preferably in B2B environments

- Solid understanding of user-centered design principles, UX research, and usability best practices

- Proficiency in design tools such as Figma

- Strong portfolio showcasing end-to-end product design work, from ideation to implementation

- Proven track record of collaborating cross-functionally with product managers, developers, and stakeholders to deliver high-impact designs

- Strong communication skills, with the ability to articulate design decisions clearly and persuasively

- Formal design education

Good to have:

- Experience working with design systems

- Some frontend knowledge in styling (CSS, SCSS)

Who will you report to: Associate Director - Product Design

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space- Innovate at scale, with learning opportunities

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:

LinkedIn: https://www.linkedin.com/company/clevertap/ 

X: https://twitter.com/CleverTap 

If you think you’d be a good fit for this role, we’d love for you to apply!

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.

We're excited to showcase what we have to offer!