Manager - Product - TPP (CSME) - Mumbai - Lodha (I-Think Techno Campus) - MM

Key Responsibilities

Business Growth, Product Development & Solutioning

• Drive insurance business growth across assigned Corporate & SME verticals through improvement in penetration, premium generation, insurance income, renewals, profitability, and portfolio performance.

• Design and launch industry-specific insurance solutions by collaborating with insurance partners and internal stakeholders, from concept and approvals to sales enablement and business rollout.

• Identify growth opportunities, create business proposals, secure stakeholder alignment, and drive implementation of new initiatives across Corporate & SME segments.

• Evaluate insurer propositions and recommend the most suitable insurance solutions based on customer needs, commercial attractiveness, service standards, and business objectives.

Sales Enablement & Business Partnership

• Act as a trusted insurance partner to sales teams by providing product expertise, resolving business challenges, conducting trainings, and driving insurance adoption.

• Support sales teams on customer requirements, underwriting, pricing, servicing, and business closure-related challenges.

• Build strong field relationships through regular field visits, business reviews, trainings, and stakeholder engagement to drive insurance adoption

Operations Excellence & Partner Management

• Own and drive timely resolution of operational and servicing escalations while ensuring adherence to defined TATs and service standards.

• Work closely with insurance partners and internal teams to improve service delivery, resolve business challenges, and enhance customer experience.

• Build and manage strong relationships with insurance partners for business growth, product enhancements, service improvements, training initiatives, and grievance handling.

• Anchor periodic business reviews with insurance partners and internal stakeholders to strengthen collaboration and business outcomes.

Contest & Engagement Management

• Conceptualize and execute sales contests, engagement programs, and business campaigns aligned to organizational objectives and approved budgets.

• Coordinate with Business, Finance, HR, Marketing, and vendors to manage approvals, launch communications, participant engagement, reward fulfillment, and event execution.

• Drive participation through regular dashboards and business reviews while ensuring timely declaration of results and closure.

Financial Management, Analytics & Reporting

• Monitor premium generation, insurance income, profitability, commissions, payouts, and portfolio performance to drive sustainable business growth.

• Support timely reconciliation of insurance income and payouts in collaboration with Finance, Operations, and insurance partners.

• Ensure timely dissemination of business reports, dashboards, reviews, and management presentations through effective coordination with MIS teams.

• Monitor key business metrics and provide actionable insights to support business planning and decision-making.

Stakeholder Management & Governance

• Collaborate effectively with Sales, Operations, Finance, Marketing, Customer Service, Legal, Compliance, MIS teams, and Insurance Partners to ensure seamless execution of business initiatives.

• Independently resolve business and operational roadblocks through strong ownership and stakeholder management.

• Ensure compliance with IRDAI regulations, internal governance standards, audit requirements, and applicable regulatory guidelines.

 

Desired Qualification

• Post-Graduate in any discipline (MBA/PGDM in Insurance, Finance, Marketing, or Business Management preferred).

• Professional qualifications in Insurance or Risk Management will be an added advantage.