Manager Service delivery - FCCS + Adaptive Planning Administrator / Technical Lead

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Suitable candidates please be in touch with [email protected]

Role Summary:

This hybrid role combines administration and technical leadership for Oracle FCCS and Workday Adaptive Planning. The position ensures system integrity, optimizes consolidation and planning processes, manages integrations with Datawarehouse and ERP’s, and drives automation and reporting improvements across both platforms.

Key Responsibilities:

Adaptive Planning Responsibilities:

• Own the configuration and ongoing optimization of Adaptive models, including dimensions, levels, hierarchies, attributes, versions, and assumptions.
• Administer and support modeled and cube sheets, including advanced formula development (lookups, allocations, driver-based logic).
• Manage Data Agent processes and integrations; coordinate data flows, refresh schedules, and dependencies.
• Own data mapping tables, transformations, and reconciliation controls; proactively monitor, triage, and resolve data load exceptions.
• Maintain and enhance alternate reporting hierarchies to support evolving business and management reporting needs.
• Design, build, and support Dashboards, Hubs, and Reporting solutions using HTML reporting and OfficeConnect.
• Administer role-based security, including access provisioning, periodic reviews, and compliance with governance standards.
• Partner with IT and EDW teams on schema changes, performance tuning, and data lineage; document interfaces, dependencies, and SLAs.
• Support forecast, budget, and commit cycles, including version management, locks, workflow configuration, and calendar orchestration by partnering with the Finance team and ensuring timely version creation & management, updating assumptions and loading source data
• Ensure integrity of financial data by performing tie-outs to consolidation system; investigate and resolve mapping and timing variances.
• Develop and maintain documentation, including playbooks, SOPs, data dictionaries, and cutover/runbook materials.
• Lead user enablement through training, office hours, and ongoing support; provide Tier 2/3 issue resolution.
• Drive continuous improvement of the Adaptive platform, including scalability, performance optimization, and expanded enterprise adoption.
• Support expansion of Adaptive to non-finance users by enabling standardized reporting, dashboards, and governed self-service capabilities.
• Partner with FP&A and business stakeholders to translate planning and reporting requirements into scalable system design.
• Support audit and compliance requirements, including change management, access controls, and documentation readiness.

FCCS Responsibilities:

• Administer FCCS application: monthly setup, forms, reports, FX
• Maintain FCCS metadata, hierarchies, security roles, and consolidation rules.
• Oversee close cycles; monitor integrations, validate data loads; troubleshoot variances.
• Configure Data Exchange & Data Management workflows and mappings.
• Develop Smart View reports and support statutory reporting.
• Automate tasks using EPM Automate and REST APIs.

Technical Competencies:

• Adaptive Data Agent configuration and secure data pipelines.
• Advanced Data Management setup and troubleshooting.
• Performance tuning for FCCS and Adaptive models.

Success Metrics:

• On-time close and forecast cycles with zero critical system errors.
• Automated processes reducing manual effort by X%.
• High user satisfaction scores.
• Compliance with audit and security standards.

Qualifications:

• 5 years’ experience with Adaptive Planning Configuration & Administration
  • Ability and experience administering a production environment
• 5 years’ experience with Oracle FCCS, Oracle Cloud EPM Applications, HFM
  • Experience with Data Management, Data Exchange, EPM Automate and automation scripting
• Hands-on experience managing integrations, automation, and reporting.
• Bachelor’s degree in Accounting, Finance, or Information Systems.
• Strong understanding of general accounting principles, financial consolidation, and planning.

Preferred Skills:

• Experience with Hyperion Financial Management (HFM) & FCCS (Hyperion in the cloud)
• Knowledge of SOX compliance and audit requirements.
• Ability to manage technical projects and coordinate across Finance and IT teams.

Success Metrics:

• On-time close and forecast cycles with zero critical system errors.
• Automated processes reducing manual effort by X%.
• High user satisfaction scores.
• Compliance with audit and security standards.