Manager, Service Design

JOB TYPE:
Full-time 

LOCATION: Bangalore, India

TEAM: Service & Systems Design - India

WHO WE ARE 

Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our 
TED Talk,
Skoll feature, or read about
our partnership with the World Health Organization.

WHAT YOU WILL  DO

• Own and drive end-to-end service design initiatives across program areas, from discovery to implementation and iteration


• Independently lead projects in ambiguous and evolving environments, while guiding team members to navigate complexity and deliver high-quality outcomes


• Manage multiple workstreams and stakeholders simultaneously, ensuring alignment, clarity, and timely delivery


• Identify opportunities for service design within programs and proactively engage with leadership to shape new and existing initiatives


• Synthesize complex insights into clear, actionable artifacts (e.g., service blueprints, system maps, narratives, and presentations)


• Evangelize the role and impact of service design across teams and functions


• Design and facilitate workshops to drive alignment, co-creation, and decision-making across diverse teams and seniority levels

People Management & Team Development

• Manage and mentor designers within the team, providing guidance on projects and design practice


• Support career development through regular feedback, coaching, and performance conversations


• Build team capability in service design methodologies, tools, and thinking


• Foster a supportive and inclusive environment that encourages learning, experimentation, and growth

WHO WE ARE LOOKING FOR

• Post graduate degree in Design followed by 5 plus years of experience in Design Research, Design Strategy, Social Design, UX / Interaction or Service Design disciplines

• Ability to create systems maps, journey maps and service blueprints as needed using Miro or other collaborative visual tools. 


• Language proficiency in English, as well as any other Indian languages is a plus, specifically Marathi, Hindi, Punjabi, Kannada, Telugu


• Proven experience applying service design methodologies in real-world contexts


• Ability to design, develop, and validate service blueprints, system maps, and end-to-end service experiences


• Strong experience working across both frontstage and backstage systems


• Demonstrated ability to translate research insights into actionable service interventions


• Strong stakeholder management skills, with experience engaging and influencing senior leadership


• Ability to facilitate alignment across diverse teams and functions, and build strong working relationships


• Experience in workshop design and facilitation for cross-functional collaboration


• Strong project management capabilities, including independently driving initiatives and managing multiple priorities

Additional preferred experience

• Prior experience in healthcare, public health, or related domains is a strong plus


• Familiarity with healthcare systems, patient and caregiver journeys, and population-specific needs (e.g., elderly care)


• Experience working on early-stage program design, innovation, or new program areas

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.