Manager - ServiceNow HRSD Technical Product Owner

ServiceNow HRSD Technical Product Owner

Responsibilities:

• Responsible for end-to-end ownership for Kenvues ServiceNowEmployee Experience digital workflows HR Service Delivery product, including roadmap and vision in alignment with both internal Kenvue HR Operations and Enablement and Corporate Tech & Data strategic goals and objectives as well as ServiceNow platform capabilities.
• Develop and maintain strong relationships with key stakeholders, including business partners, vendors, and internal teams, especially across the Kenvue ServiceNow Platform
• Serve as a domain expert in HRSD for Kenvue and facilitate governance activities e.g. product/service owner reviews and business partner reviews
• Manages service providers and 3rd party development team to deliver a product that meets quality standards and customer needs
• Act as an empowered decision-maker, prioritizing teams work, removing roadblocks, and taking decisions where required.
• Responsible for managing relationships with suppliers and managing financials (e.g. costs, licensing) across HRSD technology capabilities.
• Stay up to date with emerging technologies and industry trends, and identify opportunities for innovation and differentiation
• Provide leadership and guidance to the product development team, fostering a culture of collaboration, innovation, and continuous improvement.

Qualifications:

Education:

• B.A/B.S degree is required.

Experience and Skills:

Required:

• 10+ years in technical product management or related field
• 2+ years of organizational leadership/people management experience.
• Deep understanding and experience with the ServiceNow platform Employee Experience workflows.
• Demonstrated experience achieving ServiceNow HRSD outcomes in a diverse technology environment.
• Proven experience delivering process improvement resulting in measured business value.
• Excellent written and verbal communication skills; ability to communicate effectively with all levels in the organization.
• Experience working in a global organization and/or in an organization with sophisticated networks of collaborators and business partners.
• Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.

Preferred:

• Experience leading distributed teams, either direct reports, matrixed reports, or MSP team members.
• One or more ServiceNow certifications.
• Experience in a shared services model, preferably HR, and cross-functional service design