Manager - SO Canada

Responsibilities will include leading a large team, associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country  work. This entails engaging local and regional partners like Output and Input Validation Operations. 

RESPONSIBILITIES 

• Manage team, stakeholders and responsibilities of delivering production cycle on time with defined quality standard 
• Handle productivity and automation targets given to the team and ensure timely delivery of these targets 

• Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team
• In case of error, engage with stakeholders to do the right communication 
• Own the RCA process and work with team to give proper analysis of the issue in discussion 
• Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently 
• Define and Monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions 
• Understand regular execution process with attention to detail and identify areas of automation and improvement 
• Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by Nielsen as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of Nielsen activities and our analysts are often engaged in cross-department cooperation. 

• Participate in development and drive standardization and process efficiency for method related process / application. 
• Engage with Statistical Operations, Output and Reference Data to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements. 
• Provide technical and process expertise to deployment of the Consumer Information Platform (CIP); also assist remote located resources to implement projects in the most effective way. 
• Prepare accurate tracking KPI to monitor and to improve quality performances (on time delivery and data accuracy) and maintain project work discipline. 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues. 

A LITTLE BIT ABOUT YOU 

A successful Operations Manager, SO delivers timely and with quality instructions of client deliverables, markets and store validation focusing on specific industry / category or set of categories (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner 

 QUALIFICATIONS 

• Mathematics or Statistics background during graduation or post-graduation
• Common business language knowledge (English): speaking and writing with fluency 
• Senior and In-market stakeholder management
• Problem solving, ability to understand and analyze data 
• Ability to train and to explain technical elements to different stakeholders 

• Proven organizational skills
• Presentation skills 
• Process improvement methodologies 
• Project management skills - ability to accurately scope project requirements, manage stakeholder expectation 
• Exposure to SQL, R/Python, PowerBI and ML/AI 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion