Manager, Solution Engineering (QE API Automation Testing)

Manager, Solution Engineering (QE – API Automation Testing) – Pune, India 
Are you excited by the opportunity of using your knowledge of testing to lead a team to success? Want to work on the front lines with a globally diverse FinTech company that is poised to revolutionize the industry. Come join our growing team and help shape our customer experience and company’s digital capabilities as Manager, Solution Engineering.

Western Union powers your pursuit.

As a Quality Engineering Manager, you will drive automation strategies, lead technical implementation, and guide quality engineering best practices across digital applications. You'll work closely with cross-functional teams to ensure an “automation-first” culture and contribute to Western Union’s digital modernization.

Role Responsibilities

• Provide technical leadership, mentorship, and promote an automation-first approach across the QE lifecycle.
• Conduct peer reviews, upskill engineers on automation patterns, and collaborate with product, engineering, and architecture teams on quality strategy.
• Plan and execute functional, regression, integration, and system testing with a focus on negative, edge, and corner cases.
• Perform root-cause analysis, production validation, and release readiness checks to ensure zero defect leakage.
• Track quality metrics such as automation coverage and defect leakage, and present insights, risks, and dashboards to stakeholders.
• Maintain test documentation, framework guidelines, and coding standards.
• Drive and ensure utilization of automation for Tier 1 Strategic application of western Union.
• Karate for API, integration, and service-level automation.
• Playwright for web UI automation.
• Appium for iOS and Android mobile automation.
• Implement and ensure automation frameworks align with engineering standards, code quality, and best practices.
• Integrate automation into CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions)
• Ensure quality gates and automated validations across stages of deployment.

Role Requirements

• 10+ years of experience in team leadership and automation testing, preferably within the Banking, Payments or Remittance domain.
• Strong expertise in API automation tools such as Karate, Playwright, Rest Assured, and Appium with the ability to mentor QE engineers.
• Deep knowledge of SDLC, STLC, agile methodologies, and strong debugging skills across UI, mobile, and API layers.
• Basic understanding of API-driven enterprise architecture, customer-facing applications, and the financial services domain.
• Familiarity with partner APIs, transaction lifecycle, and tools like Postman, Jira, and Confluence.
• Proven ability to manage stakeholders, lead without authority, and influence technical decisions.
• Strong analytical thinking and problem-solving capabilities, with ability to define structured processes and ensure adherence by team.
• High attention to detail with strong documentation and communication skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check-up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.