Core Responsibilities:
o Manage & control all operational activities at Storage Hub
o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
o Managing scanning of Original Property documents and other critical documents as per defined process
o PDD acknowledgement in Finone and Bancs system
o Query resolution with co-ordination through branches
o Timely File reconciliation and publishing MIS to management on defined regular intervals
o Timely retrievals of documents as per agreed and defined SLA’s
o Adherence pre-defined DOA while exercising day today activities
o Managing document retrievals for terminated contracts
o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
o Checking and ensure timely processing of vendor bills
o Co-ordination and document retrievals for various audit activities
o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
Training to branches on process to ensure smooth functioning
| Graduate : Yes |
| Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field. |
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