Manager - TM - Zonal Field Engineer

Role

TM - Zonal Field Engineer

Job Level/ Designation

M1

Function / Department

Technology / Quality

Location

Bangalore

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones

Key Result Areas/Accountabilities

Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retain ability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.

· Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution

· Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds

· Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution

· Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs

· Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.

· Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team

· Building strong relationships with cross verticals

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)


• Excellent domain knowledge  and hands on experience to use optimization tools


• Strong leadership and people management capability, very good cross-functional co-ordination.


• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 5+ years of experience