Manager - US Consumer Services Control Management, Third-Party Risk Management

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The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Services Control Management Specialized Risk Management team is to provide subject matter expertise on specific Operational Risk topics to ensure the business unit (BU) is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

US Consumer Services is looking for a Manager of Specialized OR focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, US Consumer Services Specialized Risk Management will:

• Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics


• Assist in ensuring all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams


• Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP10 – Third-Party Management policy)


• Assist more senior team members in supporting with design/ enhancement of BU procedures /standards by providing topic-specific insight


• Support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs


• Support developing and maintaining a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise


• Support more senior team members with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within US Consumer Services


• Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas, and gather broader input on the area of risk


• Support more senior team members in compiling and reviewing topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes


• Assist in advising topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review


• Support sharing insights, better practices, themes, etc. across the enterprise

 Required Qualifications: 

• 4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities


• Excellent Project management, communication, and interpersonal skills


• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards


• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications: 

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous


• Experience in at least one of the following:
  
  
  
  • Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
  
  
  • Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
  
  
  • Advising on decentralized risk types into broader operational risk policies and programs
  
  
  
  


• Experience in financial services industry

Shift Timings -1PM -9:30 PM

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.