Manager - US Payroll

Job Summary

We are seeking an experienced US Payroll Manager to lead and manage our payroll operations team. The ideal candidate will have strong end -to -end US payroll process knowledge, exceptional client -handling experience, and proven leadership in managing a team of 10–15 members. This is a critical, onsite -only role that requires a high level of accuracy, ownership, and stakeholder management.

Key Responsibilities

Payroll Management

• Oversee complete end -to -end US payroll processing, ensuring accuracy, compliance, and timely delivery.
  

• Monitor payroll cycles, tax updates, garnishments, deductions, benefits, and adjustments.
  

• Ensure adherence to US federal, state, and local payroll regulations.
  

Team Leadership

• Lead, mentor, and manage a team of 8 -15 payroll associates.
  

• Conduct regular team reviews, performance discussions, and training sessions.
  

• Allocate work, set expectations, and ensure seamless workflow management across the team.
  

Client Handling & Communication

• Act as the primary point of contact for US clients regarding payroll queries, escalations, and process improvements.
  

• Build and maintain strong client relationships through consistent communication and service excellence.
  

• Handle client calls, audits, and compliance queries with professionalism and clarity.
  

Process Management & Compliance

• Ensure payroll processes follow standard operating procedures (SOPs) and regulatory guidelines.
  

• Identify gaps and implement improvements for accuracy, efficiency, and compliance.
  

• Collaborate with cross -functional teams (HR, Finance, Compliance) for issue resolution.
  

Required Skills & Experience

• 7+ years of experience in US payroll, with at least 2–3 years in a managerial role.
  

• Strong experience handling end -to -end payroll processes.
  

• Proven experience managing a team of 10–15 members.
  

• Excellent client -handling, communication, and problem -solving skills.
  

• Ability to work in night shift and handle US stakeholders effectively.
  

• Strong knowledge of payroll compliance, tax regulations, and statutory requirements in the US.
  

Work Requirements

• This is not a hybrid/remote/WFH position.
  

• Mandatory 5 days onsite presence at the Ambattur, Chennai office.
  

• Should be comfortable working in the 7:30 PM to 4:30 AM shift.