Manager-CQA SQI NPD-Intl Ops KND

Responsibilities & Key Deliverables

• Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)


•  Analysis of field complaints, identifying the correct cause, taking measures with faster pace .


• Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.


• Demonstrating systematic problem solving, using advanced quality problem solving tools.


• Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.


• Providing field fix solution for CVL/ emerging issues


• Deployment of current learnings on new product to ensure first time right new product.


• Involvement in New product DFMEA, quality target settings, feedback on drawing release.


• Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.


• Data analysis, failed return part analysis for predicting the upcoming / emerging issues.


• Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.


• Leveraging IT for online data record/ update of all customer issue for easy access at all plants.


• Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP.


• Conducting , coordinating various meeting like ZDT, GEM review, warranty project meeting, CVL meeting, failed part analysis meeting along with consolidating meeting outcome.

Preferred Industries

Education Qualification

Diploma/BE in Mechanical / Auto

General Experience

• Product & Process Knowledge/ Analytical skills,


• Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge


• Reliability Parenting


• Reliability Growth Monitoring


• Knowledge about tractor implement and applications in field / testing agencies like CMVR/ budhani, homologation.


• 7 QC tools, statistical tools


• Computer skills / APQP/FMEA/PPAP /SPC/ MSA


• COPQ


• CRE


• CQE

Critical Experience

System Generated Core Skills

System Generated Secondary Skills