Manager_Lead_UC-Networks_Pune

Description

* Advices and executes administrative activities of network operations including project initiations, system requirements, incident management and cost base management;

* operational excellence, solving problems through development of methods;

* Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests;

* Conducts activities according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;

* Performs assigned tasks in line with process, updating internal parterns accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance;

* Delivers tasks related to Customer Service assurance with focus on high availability, minimum restoration times and customer management;

* Provides support to maintain solid relations with vendors and partners;

* Uses administrative experience to plan, schedule, implement and test new services, new features and network expansions;

* Supports and contributes to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems and change management) for both fixed and mobile;

* Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills