Manager_Network Operations Engineer - Optical - Manager VOIS

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking an experienced Network Operations Engineer to provide second-line technical support for enterprise customers on Vodafone UK Optical Platforms. This role involves managing complex escalations, ensuring timely restoration of services, and maintaining Vodafone's reputation. You will act as a subject matter expert in optical networks, engaging with internal stakeholders, customers, and suppliers to deliver best-in-class service What you'll do Deliver second-line technical support for customer optical services.Perform proactive and reactive fault management and troubleshooting.Identify and implement automation opportunities for knowledge bases and processes.Represent the team in internal and external forums, including direct customer engagement for incident management and service reviews.Drive resolution of technical escalations and lead best practices for owned platforms and systems. Who you are Minimum of 5 years' experience in telecommunications with strong knowledge of Vodafone fixed networks.Expertise in Ciena Optical Products and Platforms (6500, 5410, Waveserver) and OneControl/MCP NMS.Strong understanding of OTN DWDM and SDH technologies.Analytical problem solver with a proactive, self-starting approach.Demonstrated ability to deliver exceptional customer service and manage complex issues effectively.HNC or equivalent qualification preferred but not essential. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best What's in it for you Opportunity to work on cutting-edge optical technologies and platforms.Exposure to complex problem-solving and high-impact projects.Collaborative environment with global stakeholders.Career growth through continuous learning and development. What skills you will learn Advanced troubleshooting and fault management in optical networks.Automation techniques for operational processes.Stakeholder engagement and incident management.Best practices in network operations and service delivery. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. JDEnhancedByTARA Follow us on social media and #StayConnected LinkedInFacebookInstagram You can also chat with our employees to learn more about our projects: Click here