Manager-Operational Risk Management

Functional Description:

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.  

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.   

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. 

The objective of Operational Risk Management (ORM) Governance team is to develop, oversee and strengthen the organization’s Operational Risk Management (ORM) framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit & Regulatory Engagement team will support ORM internal and external exams and audits, ensure timely closure of findings, educate partners with an examiner and regulator mindset and streamline and enhance the efficiency and effectiveness of ORM exam management process.  

Roles & Responsibilities:

• Support the day-to-day internal and external exam management process, working across enterprise functions


• Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner


• Partner with ORM teams and advise on responses to exam & audit inquiries 


• Develop and maintain systems and processes to ensure consistent and efficient exam responses across the business unit


• Review and enforce compliance with enterprise policies 


• Help prepare and present materials to ORM leadership and the Operational Risk Management Committee regarding audit and regulatory initiatives

Minimum Qualifications: 

• 4+ years in a financial risk management function (e.g., audit, compliance, operations, credit, etc.)


• Understanding of critical operational risk management lifecycle activities


• Excellent project management with a track record of developing end-to-end risk management processes


• Strong communication and interpersonal skills


• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively


• Proficiency in SQL, python, and Archer/Tableau database queries preferred 


• Experience supporting risk exam management processes preferred  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.