About the Team
The SBO Operations team at Navi is the engine that powers our internal execution. By
managing and optimizing key processes across functions, the team ensures that every
part of the business runs smoothly and efficiently. Their work forms the backbone of
Navi’s ability to consistently deliver high-quality products and services at
scale—enabling speed, accuracy, and reliability across customer journeys and internal
workflows.
About the Role
As we continue to grow, we are looking for a Team Leader to join our Business
Operation teams overseeing Litigation charter and play a pivotal role in managing
complex legal matters and ensuring operational excellence.
As the Team Leader for Insurance Operations & Litigation, you will be responsible for
managing Health Claims Ombudsman cases & other litigation matters. You will ensure
compliance with legal and regulatory standards, collaborate with internal and external
stakeholders, and optimize day-to-day operations. Additionally, you will contribute to
insurance operations, including policy management, customer service, and
administrative support.
What We Expect From You
● Case & Litigation Management: Manage insurance disputes referred to the
Ombudsman & any legal forum, ensuring compliance with regulatory timelines.
Represent the company in hearings, preparing legal documents (SCNs,
responses, etc.) and presenting arguments.
● Legal & Strategic Guidance: Provide legal advice on Ombudsman-related
matters and collaborate with internal teams (Claims, Legal, Compliance) for
accurate case handling.
● Compliance & Reporting: Ensure adherence to legal and regulatory standards,
staying informed about industry regulations. Generate reports on policy
issuance, cancellations, and renewals, providing insights into operational
performance and KPIs.
● Data Management: Maintain comprehensive & accurate records of
policyholders, claims, litigation particulars and underwriting data for informed
decision-making
● Process Improvement: Suggest and implement process improvements to
streamline case handling, documentation, and communication and win rates.
Drive improvements projects by collaborating with different departments.
● Team Management & Collaboration: Work closely with internal teams such as
Claims, Legal, and Compliance to ensure smooth operations and resolve any
issues efficiently. Provide support and guidance to team members, ensuring
that the team is operating effectively and meeting performance goals.
Must Haves
● Education: Graduate in any discipline (Law degree preferred)
● Experience in leading a team preferred
● At least 3 years of industry experience required
● Proven experience in operations, insurance litigation, Ombudsman cases, or
similar legal roles.
● Familiarity with regulatory bodies like the Insurance Ombudsman is desirable.
● Proficient in MS Office tools (Excel, Word, Outlook) for data collation and
analysis.
● Strong problem-solving and analytical skills to assess information and draw
logical conclusions.
● Excellent communication, negotiation, and presentation abilities.
● Organized and proactive, with the ability to manage multiple cases and
deadlines effectively.
● Creative, solution-oriented mindset with strategic thinking capabilities.
Inside Navi
We are shaping the future of financial services for a billion Indians through products
that are simple, accessible, and affordable. From Personal & Home Loans to UPI,
Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at
scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s
fastest-growing financial services organisations. But we’re just getting started!
Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be
empowered with the right mechanisms to work in a dynamic team that builds and
improves innovative solutions. If you’re driven to deliver real value to customers, no
matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it’s about how you think, build, and grow. You’ll thrive here if:
● You’re impact-driven : You take ownership, build boldly, and care about making
a real difference.
● You strive for excellence : Good isn’t good enough. You bring focus, precision,
and a passion for quality.
● You embrace change : You adapt quickly, move fast, and always put the
customer first.
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