Manager_ServiceNow Developer

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd\u2011party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nWe are seeking a highly experienced ServiceNow professional with deep expertise across development, administration, integrations, and Service Portal. The ideal individual will have a strong command of scripting, hands-on exposure to complex implementations, and the ability to lead and guide teams. This role suits someone who enjoys problem-solving, working collaboratively, and continuously enhancing platform capability while maintaining best practices and compliance.\n\n## What you will do\n\n\u2022 Lead end\u2011to\u2011end development of ServiceNow applications and modules. \n\u2022 Design and customise ServiceNow Service Portals with comprehensive utilisation of platform features. \n\u2022 Implement and manage complex third\u2011party integrations using web services and plugins. \n\u2022 Maintain and optimise CMDB and Asset Management processes. \n\u2022 Facilitate agile ceremonies and ensure strong alignment between business logic and developed solutions. \n\u2022 Ensure quality assurance through adherence to best practices, standards, and security protocols. \n\u2022 Create and maintain documentation for development, governance, and compliance purposes. \n\u2022 Deliver training and share knowledge on ATF scripting and testing methodologies. \n\u2022 Stay informed of latest ServiceNow enhancements and propose continuous improvements.\n\n## Who you are\n\n\u2022 A ServiceNow Developer/Administrator with a minimum of 7 years\u2019 experience. \n\u2022 Skilled in advanced ServiceNow integrations and Service Portal development. \n\u2022 Proficient in both client\u2011side and server\u2011side scripting, including JavaScript. \n\u2022 Experienced with SCDL workflows. \n\u2022 Adept in software development lifecycle and agile methodologies. \n\u2022 A clear communicator with excellent time management capabilities. \n\u2022 Experienced in guiding or leading teams. \n\u2022 Preferred: ServiceNow CSA certification and Micro Certification in Service Portal.\n\n## Not a Perfect Fit?\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u2019s in it for you\n\nBased on the information provided, specific details are not available. However, this role typically offers: \n\u2022 Opportunities to lead development initiatives and influence platform strategy. \n\u2022 Exposure to advanced ServiceNow technologies and complex integrations. \n\u2022 A collaborative environment that encourages learning and continuous improvement.\n\n## What skills you will learn\n\nWhile not explicitly stated in the details shared, the nature of this role indicates opportunities to develop: \n\u2022 Advanced ServiceNow architectural design capabilities. \n\u2022 Expertise in ATF automation and quality engineering practices. \n\u2022 Deeper skills in CMDB governance and integration frameworks. \n\u2022 Leadership and mentoring capabilities in a technical environment. \n\u2022 Broader understanding of agile and DevOps methodologies.\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this.\n\nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.\n\nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. \n#JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\n\u2022 LinkedIn: https://www.linkedin.com/company/vois/ \n\u2022 Facebook: https://www.facebook.com/voisglobal \n\u2022 Instagram: https://www.instagram.com/voisglobal/ \n\u2022 Learn more about our projects: https://lnkd.in/dpkrcvR2\n