Manager-TES

Role

TES Manager

Job Level/ Designation

M1

Function / Department

Technology

Location

Ahmedabad

Job Purpose

To ensure timely delivery of Delivery circle customer’s orders as per agreed CRFS Date and ensure enhanced customer satisfaction to make NPS Positive for Fixed line services

Key Result Areas/Accountabilities

Delivery of fixed line services as per committed timelines (Posting PM)

· Implementation of Project Management framework for strategic top customers in circles for differentiated service experience.

· Ensure timely project plan and weekly project updates to posting circle Project manager.

· Own customer coordination in delivery circle for execution of the Link.

· Schedule regular review meetings with all stake holders in Circle for timely execution as per CRFS Date.

· Get customer acceptance after link handover within target TAT.

· Link / project handover to billing and assurance team after commissioning.

· Coordination with MS partner / Off-net service providers

• Periodical update to Customer and Business as well as update on SDP

Core Competencies, Knowledge, Experience

Ensure Delivery of fixed line services to VBS customers as per committed timeline through effective project management and customer interaction by service delivery function.

· Implementation and compliance of automated service fulfilment / SOM process

· Governance and management of Off-net service providers & CPE vendors

Must have technical / professional qualifications

•             Essential : Graduation - BE

                work ex:5 to 7